Remote Client Success & Implementation Lead

Saas Global Pte Ltd

Kuala Lumpur

On-site

MYR 54,000 - 62,000

Full time

13 days ago

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Job summary

DCRM is seeking a Customer Success and Implementation Manager to own the client journey from signed agreement through implementation, onboarding and ongoing success. You will coordinate with technical and operations teams and drive work to completion, ensuring clear client updates and next steps.

Preferred candidates have 3+ years in B2B SaaS customer success or implementation, strong English, and solid CRM/project-management skills.

Qualifications

3+ years in B2B SaaS customer success or related client-facing role
Experience owning client onboarding from handover to launch
Strong spoken and written English
Experience coordinating technical delivery without coding
Confident leading video calls with Australian business clients
Strong CRM and project-management experience
Sound judgment with incomplete information
Reliable internet and professional video setup during Australian hours

Responsibilities

Own the client journey from signed agreement through implementation and onboarding
Develop client implementation plans, deadlines and dependencies
Collect data and ensure readiness for implementation
Conduct client onboarding and training calls
Lead pre-launch testing and quality control
Coordinate with technical and operations team members
Provide clear client updates, expectations and next steps
Escalate issues with recommended decisions
Monitor account health, adoption and retention
Identify recurring issues and hand over to Process and Knowledge Coordinator