Global Sea Logistics Operations Specialist

Kuehne+Nagel; Shah Alam; On-site; MYR 48,000 - 72,000; Full time

Job summary

Kuehne+Nagel in Malaysia is hiring to support our Sea Logistics team, providing frontline assistance to customers and ensuring smooth international supply chain operations. You will help transport goods, answer queries, and resolve complaints with a focus on service excellence.

This role offers exposure to global logistics and opportunities to grow within a leading global brand that values continuous improvement and sustainability.

Responsibilities

• Enter customer orders into the operational execution process.
• Drive customer engagement, satisfaction, retention and reactivation in close cooperation with the destinations and regional stakeholders.
• Provide, document, follow-up on quotations and opportunities in line with the customer account strategy.
• Ensure complete and correct customer contact data, service data and changes in KN systems while ensuring a best-in-class onboarding and high level of data quality and timeliness including setting up and consistently providing customer reporting.
• Consistently perform purchase order and shipment qualification in line with working instructions to ensure full and complete handovers to the OCC, optimizing the customer experience.
• Contribute as process owner on continuous improvements of processes and controls for lean processes focusing on cost effectiveness and productivity.
• Document, resolve, analyze all complaints, then identify, share and eliminate root causes.
• Ensure delivery of all financial targets and strategic objectives across International Supply Chain (ISC).

Job description

Kuehne+Nagel in Malaysia is hiring to support our Sea Logistics team, providing frontline assistance to customers and ensuring smooth international supply chain operations. You will help transport goods, answer queries, and resolve complaints with a focus on service excellence.

This role offers exposure to global logistics and opportunities to grow within a leading global brand that values continuous improvement and sustainability.