Global Air Logistics Customer Care Specialist

Kuehne + Nagel Sdn Bhd; Malaysia; On-site; MYR 67,000 - 112,000; Full time

Benefits offered by this job

Global Exposure

People-Centric Culture

Learning & Development

Innovation & Sustainability

Rewards & Recognition

Stability with Agility

Job summary

Kuehne + Nagel Sdn Bhd in Malaysia is seeking a Customer Care professional to join the Freight Forwarding team. You will deliver outstanding service by resolving queries and guiding customers through quotations and onboarding processes.

This role emphasizes collaboration with Field Sales and the Operational Care Center to improve satisfaction, manage credit, and drive timely deliveries while supporting financial targets.

Responsibilities

• Provide front line support for customers to ensure satisfaction.
• Drive customer engagement, retention and reactivation with Field Sales and the Operational Care Center (OCC).
• Establish and strengthen operational relations with customer contacts through daily interactions, pro-actively advising and consulting to ensure customer satisfaction.
• Qualify customer inquiries and provide quotations within the given price band, then follow up to ensure quotations are accepted and closed.
• Support customer onboarding in line with working instructions, ensuring inclusion and transfer of customer requirements into the KN systems alongside the initial customer order.
• Collaborate with Finance and Revenue Care Center (RCC) to adjust credit limits based on daily business development and coordinate measures in case of challenges.
• Document, resolve, analyze all complaints and feedback then identify, share and eliminate root causes.
• Create, review and refine customer reports.
• Ensure delivery against all financial targets and strategic objectives.

Job description

Kuehne + Nagel Sdn Bhd in Malaysia is seeking a Customer Care professional to join the Freight Forwarding team. You will deliver outstanding service by resolving queries and guiding customers through quotations and onboarding processes.

This role emphasizes collaboration with Field Sales and the Operational Care Center to improve satisfaction, manage credit, and drive timely deliveries while supporting financial targets.