Global Air Logistics Sales & Growth Architect

Kuehne+Nagel; George Town; On-site; MYR 60,000 - 100,000; Full time

Job summary

Kuehne+Nagel is seeking a proactive Customer Care professional in Malaysia to join our Air Logistics sales function. You will join the Customer Care Team to deliver Customer Excellence and develop/ diversify business, driving income growth and strengthening long-term partnerships.

You will own and drive sales activities, align with Pricing and Air Logistics teams, monitor market pricing, and report customer feedback to improve service quality.

Qualifications

• Experience in air logistics or freight sales is preferred.
• Strong customer engagement and portfolio management.
• Ability to align sales with logistics teams and pricing.

Responsibilities

• Own, monitor and drive all sales activities of customers within your control.
• Qualify and nurture prospects through the sales pipeline to close profitable deals.
• Align sales with CCL Managers, Pricing and Air Logistics teams.
• Monitor competition by gathering marketplace pricing and product data.
• Report customer feedback to the CCL team and support resolutions.
• Onboard new customers in collaboration with CCL colleagues.
• Maintain and update key customer information in internal systems.
• Review customer portfolios with the CCL Managers and team.
• Focus on customer engagement, satisfaction, retention and reactivation.

Job description

Kuehne+Nagel is seeking a proactive Customer Care professional in Malaysia to join our Air Logistics sales function. You will join the Customer Care Team to deliver Customer Excellence and develop/ diversify business, driving income growth and strengthening long-term partnerships.

You will own and drive sales activities, align with Pricing and Air Logistics teams, monitor market pricing, and report customer feedback to improve service quality.