Global Order Management Executive

BD; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

BD is a leading global medical technology company in Malaysia, seeking a Customer Order Management professional to execute order processing, coordinate with Planning, Finance, and Logistics, and resolve distributor and customer inquiries.

You will ensure stock availability, maintain KPI targets, and support SOX/GDPMDS compliance while working across global time zones and providing excellent customer service.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics or related degree.
• At least 3 years’ experience in Customer Order Management.
• Able to work shift hours based on ANZ time zone.
• Knowledge of logistics processes is a requirement.
• Highly customer & business oriented.
• A good team player with ability to work cross culture.
• Fluent in English. Knowledge of other Asian languages an added asset.
• Excellent interpersonal & communication skills.
• Analytical skills and ability to identify trends to drive corrective actions.
• Innovative to challenge conventional practices and suggest better approaches.
• Flexible to work in different global time zones for meetings and calls.

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly.
• Co-ordinate with Planning to ensure stock availability as required.
• Co-ordinate with Finance to ensure credit release on time.
• Co-ordinate with Logistics to ensure special instructions are received/ understood, as required.
• Handle distributors/end customers order enquiries/complaints.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Co-ordinate distributors/end customers claims for shipping discrepancies ie damage, short shipment, over shipment, pricing etc.
• Achieve Key Performance Indicators (KPI's), Individual Impact Goals (IIG) and meet Development Plan.
• Manage and facilitate the service level agreement applicable to Customer Interface.
• Support service and customer priority strategies.
• Support cost reduction and/ or process improvement initiatives.
• Ensure processes and executions are in compliance with Sarbane Oxley (SOX), GDPMDS & other regulatory requirements.

Skills

Customer focus

Team player

English fluency

Analytical thinking

Cross-cultural

Communication skills

Problem solving

Time zone flexibility

Process improvement

Attention to detail

Education

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics or related degree

Job description

BD is a leading global medical technology company in Malaysia, seeking a Customer Order Management professional to execute order processing, coordinate with Planning, Finance, and Logistics, and resolve distributor and customer inquiries.

You will ensure stock availability, maintain KPI targets, and support SOX/GDPMDS compliance while working across global time zones and providing excellent customer service.