Global Order Management Specialist

Alcon Laboratories Malaysia Sdn Bhd; Petaling Jaya; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits

Global exposure

Continuous learning and development

Job summary

Alcon Laboratories Malaysia Sdn Bhd is seeking an Order Management Executive to oversee end-to-end order processing—intake, validation, modification, and closure—covering Sales, Return, Sample, Demo, Equipment, and related activities. You will ensure accuracy, compliance with policies, and proactive communication with customers and internal teams.

The ideal candidate holds a Bachelor's degree in business or a related field, has 1–5 years in Customer Service / Order Management / Medical devices,

Qualifications

• Bachelor's degree in business or related field.
• 1–5 years' experience in Customer Service / Order Management / Medical device field.
• Strong ERP and operational expertise.

Responsibilities

• Oversee end-to-end order processing, including intake, validation, modification, and closure, Sales, Return, Sample, Demo, Equipment, etc.
• Ensure all orders are processed accurately and in alignment with internal policies and service standards
• Manage backorder communications with customer and sales team
• Monitor order status throughout the order-to-delivery cycle
• Identify delays, risks, or bottlenecks and proactively ensure timely resolution
• Maintain compliance with SLAs, delivery commitments, and operational KPI
• Participate in process improvement initiatives across Order Management, Customer Service, and Supply Chain
• Identify opportunities for automation, workflow optimization, and enhanced data accuracy
• Support global and regional projects focused on digitalization, system enhancements, and operational excellence

Skills

Customer service

Order management

ERP

Supply chain

Data analysis

Communication

Education

Bachelor's degree in business or related field

Tools

ERP systems

Job description

Alcon Laboratories Malaysia Sdn Bhd is seeking an Order Management Executive to oversee end-to-end order processing—intake, validation, modification, and closure—covering Sales, Return, Sample, Demo, Equipment, and related activities. You will ensure accuracy, compliance with policies, and proactive communication with customers and internal teams.

The ideal candidate holds a Bachelor's degree in business or a related field, has 1–5 years in Customer Service / Order Management / Medical devices,