Order Management Specialist — Customer Service Leader

Newbillion Precision Metal Sdn Bhd; Batu Kawan; On-site; MYR 45,000 - 67,000; Full time

Benefits offered by this job

Medical

Parking

Telephone allowance

Performance bonus

Awards

Job summary

Newbillion Precision Metal Sdn. Bhd. in Penang/Batu Kawan is seeking a Customer Service Executive (Order Management) to manage orders from PO receipt through production, shipment, invoicing and payment follow-up.

You will collaborate with Business Development, Production Planning, Warehouse, QA and Finance to ensure accurate processing and on-time delivery. The role emphasizes proactive communication, detail orientation, and the ability to handle multiple orders in a fast-paced manufacturing

Qualifications

• Diploma or Bachelor's Degree in Business Administration, Supply Chain, Logistics, Sales/Marketing or related field.
• 2–5 years of experience in Customer Service, Order Management, Sales Administration or related role, preferably in manufacturing.
• Experience handling customer POs, order processing, delivery coordination and invoicing is an advantage.
• Good knowledge of Microsoft Office, especially Excel.
• Experience with ERP systems is an advantage.

Responsibilities

• Manage the end-to-end customer order process from PO receipt to shipment and invoicing.
• Review customer POs against quotations, pricing, specifications, quantities and delivery requirements.
• Coordinate with Business Development / Sales team on customer requirements and PO clarification.
• Follow up on pending POs and coordinate with Production Planning to align orders with production schedules.
• Monitor order progress, finished quantities and delivery schedules.
• Coordinate with Warehouse / Dispatch to ensure accurate shipment quantities and timely delivery.
• Prepare and issue Delivery Orders (DOs) and Sales Invoices upon shipment.
• Act as the main contact for customers regarding order status, delivery schedules and order-related enquiries.
• Handle customer complaints involving delivery delays, billing discrepancies, quantity differences and other order-related matters.
• Coordinate with QA, Operations, Warehouse and Finance to resolve customer issues.
• Maintain accurate customer master data, including billing and shipping information.
• Assist Finance in following up on overdue customer payments and outstanding receivables.
• Prepare monthly sales fulfillment and order status reports.

Skills

Customer service

Order management

Communication

Coordination

Follow-up

Excel

ERP systems

Education

Diploma or Bachelor's Degree in Business Administration, Supply Chain, Logistics, Sales/Marketing or related field

Tools

Microsoft Excel

ERP systems

Job description

Newbillion Precision Metal Sdn. Bhd. in Penang/Batu Kawan is seeking a Customer Service Executive (Order Management) to manage orders from PO receipt through production, shipment, invoicing and payment follow-up.

You will collaborate with Business Development, Production Planning, Warehouse, QA and Finance to ensure accurate processing and on-time delivery. The role emphasizes proactive communication, detail orientation, and the ability to handle multiple orders in a fast-paced manufacturing