Senior Global Order Management Lead

BD; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Becton Dickinson in Kuala Lumpur, Malaysia, is seeking a Customer Order Management professional to join our global supply chain team. You will execute order processing, coordinate with planning, finance and logistics, and handle distributor and customer inquiries, aiming for accurate, timely delivery and high service levels.

The role requires a diploma or degree in business, logistics, or related field, at least 3 years in order management, strong English, and excellent communication.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics or related degree.
• 3+ years’ experience in Customer Order Management.
• Able to work shift hours based on ANZ time zone.
• Strong English communication and interpersonal skills.

Responsibilities

• Execute and manage Order Processing transactions accurately and promptly, including Field Service Contracts billing.
• Coordinate with Planning to ensure stock availability as required.
• Coordinate with Finance to ensure credit release on time.
• Coordinate with Logistics to ensure special instructions are received/understood.
• Run Open Order Status reports for distributors/end customers, Finance, Business as required.
• Coordinate distributors/end customers claims for shipping discrepancies (damage, short shipment, etc.).
• Achieve KPI and Development Plan; manage the service level agreement for Customer Interface.
• Support cost reduction and process improvement initiatives and ensure SOX/GDPMDS/ISO13485 compliance.

Skills

English fluency

Interpersonal skills

Analytical thinking

Team player

Education

Diploma/BS in Business Administration/Logistics

Job description

Becton Dickinson in Kuala Lumpur, Malaysia, is seeking a Customer Order Management professional to join our global supply chain team. You will execute order processing, coordinate with planning, finance and logistics, and handle distributor and customer inquiries, aiming for accurate, timely delivery and high service levels.

The role requires a diploma or degree in business, logistics, or related field, at least 3 years in order management, strong English, and excellent communication.