Global Order Entry Specialist | Data-Driven & KPI-Focused

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 42,000 - 60,000; Full time

Benefits offered by this job

Permanent employment

1.5 months contractual bonus

Medical care with dental entitlements

Life insurance coverage

Accessible to public transport

Diversity, flexible and fun working

Job summary

Mettler-Toledo International, Inc is seeking a detail-oriented Email Triage and Order Processing professional in Malaysia. You will manage enquiries, orders and complaints across channels, ensure timely processing, and support billing activities. The role emphasizes accuracy, teamwork and continuous improvement.

Fluency in English is required, with a degree in business, statistics, economics or logistics. The position offers permanent employment and a supportive, diverse culture.

Qualifications

• Diploma or BS/BA in Business Admin, Statistics, Economics, Logistics or related field.
• Fluent in English. Knowledge of other Asian languages is a plus.

Responsibilities

• Handle email triage for enquiries, orders and complaints.
• Acknowledge, enter, and process sales orders and complaints promptly via multiple channels.
• Manage order processing transactions and billing plans during entry.
• Identify and resolve order or data discrepancies with stakeholders.
• Maintain accuracy and adhere to company guidelines and procedures.
• Schedule work to meet set timeframes and KPIs.
• Collaborate with teams to drive cost reduction and process improvements.

Skills

Analytical thinking

Interpersonal skills

Communication

Customer focus

Proactive

Influencing

Problem solving

Resilience

Education

Diploma or BS/BA in Business Admin/Statistics/Economics/Logistics

Job description

Mettler-Toledo International, Inc is seeking a detail-oriented Email Triage and Order Processing professional in Malaysia. You will manage enquiries, orders and complaints across channels, ensure timely processing, and support billing activities. The role emphasizes accuracy, teamwork and continuous improvement.

Fluency in English is required, with a degree in business, statistics, economics or logistics. The position offers permanent employment and a supportive, diverse culture.