Order Entry Specialist: Global Support & KPI Focus

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 39,000 - 69,000; Full time

Benefits offered by this job

Permanent employment basis

1.5 months contractual bonus

Medical care with dental entitlements

Life insurance coverage

Accessible to public transport

Diversity, flexible and fun working

Job summary

Mettler-Toledo International, Inc is seeking a detail-oriented orders administrator in Malaysia. The role involves triaging emails, processing sales orders and complaints, billing planning, and resolving data discrepancies with cross-functional teams.

You will work across channels (E-commerce, EDI, portals, emails) to ensure accurate order entry and timely responses, while upholding company guidelines and KPI targets.

Qualifications

• Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics or related field.
• Fluent in English and Japanese.
• Able to work cross-culturally and cross-functionally.

Responsibilities

• Perform Email Triage and route inquiries, orders, and complaints.
• Acknowledge and enter sales orders or complaints via multiple channels.
• Execute and manage order processing transactions accurately and promptly.
• Create billing plans/downpayments during order entry.
• Identify, investigate and resolve errors or data discrepancies; coordinate with stakeholders.
• Implement preventive measures to avoid recurrence where appropriate.
• Perform housekeeping for open orders.
• Receive and follow directions from team leader and ensure accuracy of work.
• Review documentation and procedures to ensure compliance.
• Plan and schedule work to meet set timeframes.
• Communicate with teams to optimize completion of tasks.
• Ensure adherence to company guidelines and policies.

Skills

Analytical skills

Interpersonal skills

Communication skills

Customer focus

Proactive

Education

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics

Fluent in English and Japanese

Job description

Mettler-Toledo International, Inc is seeking a detail-oriented orders administrator in Malaysia. The role involves triaging emails, processing sales orders and complaints, billing planning, and resolving data discrepancies with cross-functional teams.

You will work across channels (E-commerce, EDI, portals, emails) to ensure accurate order entry and timely responses, while upholding company guidelines and KPI targets.