Order Entry Specialist

Mettler Toledo Llc; Petaling Jaya; On-site; MYR 45,000 - 74,000; Full time

Benefits offered by this job

Permanent employment basis

1.5 months contractual bonus

Medical care with dental entitlements

Life insurance coverage

Accessible to public transport

Diversity, flexible and fun working文化

Job summary

METTLER TOLEDO is seeking a detail-oriented order processing professional to triage emails, process orders, and manage billing steps across multiple channels. You will resolve discrepancies, implement preventive actions, and coordinate with teams to meet KPI targets.

The role requires fluency in English and a collaborative, proactive mindset. Flexibility to work across global time zones and a customer-focused approach are essential for success at METTLER TOLEDO.

Qualifications

• Fluent in English; knowledge of other Asian languages is a plus.
• Good team player with ability to work cross-culture and function.
• Flexible to work in different global time zones for meetings and calls.

Responsibilities

• Perform Email Triage for enquiries, orders and complaints across channels.
• Acknowledge and enter sales orders and complaints promptly and accurately.
• Execute and manage order processing transactions in a timely manner.
• Create billing plans and downpayments during order entry.
• Identify, investigate and resolve order/data discrepancies with stakeholders.
• Implement preventive measures to avoid recurrence where appropriate.
• Review documentation and ensure adherence to procedures.
• Schedule work to meet set timeframes and KPI targets.

Skills

Analytical skills

Interpersonal skills

Customer oriented

Self-starter

Influencing ability

Problem solving

Innovative thinking

Resilience

Education

Diploma or BS/BA in Business Administration, Statistics, Economics, Logistics

Job description

Our Opening and Your Responsibilities

• Perform Email Triage as needed, containing enquiries, orders & complaints
• Acknowledge and enter sales orders (or complaints) promptly and accurately as they are received through various channels such as E-commerce platforms, EDI systems, customer portals, emails, and other communication methods according to the agreed set of business logic, workflow, priority schedule planned and also establish local set of guidelines
• Execute and manage order processing transaction accurately and promptly
• Billing plan/ downpayment creation during order entry
• Identify, investigate and resolve errors or discrepancies in orders or data, communicating with relevant stakeholders to resolve issues promptly
• Where appropriate, implement preventive measures to avoid recurrence
• Perform housekeeping activities for open orders
• Receive and carry out directions as provided by team leader
• Always demonstrate accuracy of work
• Review documentation and work according to procedures laid out
• Schedule work to be completed within set timeframes
• Communicate with teams/peers and team leaders to optimize work completion
• Ensure company guidelines and policies are always met
• Achieve Key Performance Indicators (KPI’s) and meet Development Plan
• Support service and customer priority strategies
• Support cost reduction and/ or process improvement initiatives

What You Need to Succeed

Key Behavioural Competencies Required

Competencies:

• Excellent analytical, interpersonal & communication skills
• Highly customer & business oriented
• Self-starter with a proactive approach
• Strong interpersonal skills and influencing ability
• Analytical skills and ability to identify trends to work with the appropriate channels to drive corrective and preventive
• Innovative to challenge conventional practices and suggest better approaches
• Passionate to be tenacious and resilient
• Solution driven mindset

Technical Skills, Knowledge and Experience Required

Mandatory:

• Diploma or BS/BA Business Administration, Statistics, Economics, Logistics, or related degree
• Fluent in English. Knowledge of other Asian languages an added asset
• A good team player with ability to work cross culture and function.

Preferred:

Flexible to work in different global time zones for meetings and calls.

Our Offer to You

• Permanent employment basis; conditions are based on the contract of employment
• 1.5 months contractual bonus
• Medical care with dental entitlements
• Life insurance coverage
• Accessible to public transport
• Diversity, flexible and fun working culture

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.