Global On-Site Tech Strategist | Hybrid Support

HAVI Belgium; Kuala Lumpur; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid Working: 3 days in office, 2 at

Job summary

HAVI TechHUB in Kuala Lumpur seeks a Strategic Tech Support Specialist to deliver on-site technical assistance globally, bridging end-user productivity with IT system reliability. You’ll collaborate with senior leaders and cross-border teams in a dynamic, hybrid environment.

The role emphasizes hands-on IT operations, service management, and problem solving, with opportunities for growth in a multicultural setting and global tech initiatives.

Qualifications

• Bachelor’s degree level or equivalent work experience in IT Operations.
• Experience in Service Management; ITIL certification preferred but optional.
• Minimum of 5+ years in IT Operations, Helpdesk or Networks.
• Familiarity with IT Services, Security, administration and change management.
• Knowledge of Office 365, Windows OS and Windows Servers and Networking.
• Experience supporting software, hardware or network issues.
• Good communication skills.
• Team player at international level and in virtual teams.
• Analytical and problem-solving capabilities.

Responsibilities

• Deliver on-site technical assistance to end-users globally.
• Bridge end-user productivity with IT systems reliability.
• Support senior leaders and stakeholders in Kuala Lumpur and beyond.

Skills

Communication skills

International teamwork

Analytical problem-solving

IT operations experience

Education

Bachelor’s degree level or equivalent in IT Operations

Tools

Office 365

Windows OS

Windows Servers

Networking

Job description

HAVI TechHUB in Kuala Lumpur seeks a Strategic Tech Support Specialist to deliver on-site technical assistance globally, bridging end-user productivity with IT system reliability. You’ll collaborate with senior leaders and cross-border teams in a dynamic, hybrid environment.

The role emphasizes hands-on IT operations, service management, and problem solving, with opportunities for growth in a multicultural setting and global tech initiatives.