Global On-Site Tech Support Strategist (Hybrid)

HAVI; Kuala Lumpur; Hybrid; MYR 70,000 - 110,000; Full time

Benefits offered by this job

Competitive salary

Hybrid working

Professional growth

Inclusive environment

Job summary

HAVI TechHUB in Kuala Lumpur is seeking a Strategic Tech Support Specialist to deliver world-class, on-site technical assistance to end-users globally, including senior leaders and stakeholders.

Role embodies the "Smart Hands" concept, addressing issues requiring physical presence and ensuring operational continuity by aligning end-user productivity with IT systems reliability. You’ll work in an international team in a collaborative, innovative environment.

Qualifications

• Bachelor’s degree level or equivalent work experience in IT Operations.
• Experience working on Service Management, ITIL certification is preferred but optional
• Minimum of 5+ years of experience in IT fields such as IT Operations, Helpdesk or Networks
• Familiarity with IT Services, Security, administration and change management
• Knowledge of Office 365, Windows OS and Windows Servers and Networking
• Experience supporting software, hardware or network issues
• Good communication skills
• Team player at international level and in virtual teams
• Analytical and problem-solving capabilities

Responsibilities

• Deliver world-class, on-site technical assistance to end-users globally, including senior leaders and stakeholders.
• Bridge the gap between end-user productivity and IT systems reliability to ensure seamless operational continuity.

Skills

IT Operations

Helpdesk

Networking

Office 365

Windows OS

Windows Server

Communication skills

Team player

Analytical skills

Problem solving

Education

Bachelor’s degree or equivalent

Tools

ITIL

Job description

HAVI TechHUB in Kuala Lumpur is seeking a Strategic Tech Support Specialist to deliver world-class, on-site technical assistance to end-users globally, including senior leaders and stakeholders.

Role embodies the "Smart Hands" concept, addressing issues requiring physical presence and ensuring operational continuity by aligning end-user productivity with IT systems reliability. You’ll work in an international team in a collaborative, innovative environment.