Strategic Tech Support Specialist 1

HAVI Logistics Business Services GmbH; Kuala Lumpur; Hybrid; MYR 110,000 - 180,000; Full time

Benefits offered by this job

Hybrid work

On-site support

Global exposure

Job summary

HAVI TechHUB in Kuala Lumpur seeks a Strategic Tech Support Specialist to deliver world-class, on-site technical assistance to end-users globally, including senior leaders. The role embodies the “Smart Hands” concept and ensures seamless operational continuity by addressing issues that require physical presence.

You’ll join a diverse international team, thrive in a collaborative environment that values autonomy, experimentation and flexible work arrangements, with hybrid in-office and remote

Qualifications

• Bachelor’s degree in IT operations or a related field.
• Minimum 5+ years in IT operations, helpdesk or networks.
• Familiarity with IT services, security, administration and change management.
• Experience with Microsoft 365, Windows OS/Servers and networking.
• Experience supporting software, hardware or network issues.
• Strong teamwork in international/virtual environments.
• Analytical and problem-solving abilities.

Responsibilities

• Provide on-site technical support to end-users globally, including senior leaders.
• Bridge productivity and IT systems reliability to ensure operational continuity.
• Work as part of a global team to resolve complex tech issues.
• Embrace a Smart Hands approach for issues requiring physical presence.

Skills

IT Operations

Service Management

IT experience 5+ yrs

ITSM & Security

Office 365

Windows OS

Windows Servers

Networking

Troubleshooting

International teamwork

Analytical skills

Education

Bachelor’s degree in IT or related field

Tools

ITIL

Job description

Job Category: Information Technology/Digital

At HAVI, since 1974, we haven't just been in the business of supply chain; we’ve been in the business of reimagining connections between people and the products they love to create a better future.

Joining the TechHUB is an opportunity to be part of the transformation journey towards reimagining the future of Supply Chain Technology!

THE WORK

…the chance to embark on a groundbreaking startup journey set to transform global supply chain results. Here, you’ll have the opportunity to make your mark by innovating, creating and driving revolutionary projects that reshape the tech and supply chain world. As you steer the change needed for the company’s growth, your work will be purposeful, driving value and bringing smiles to everyday life.

THE PEOPLE

…to work with a diverse mix of talent – an exceptional team of experts, trailblazers and problem solvers from around the globe. Together, you’ll seamlessly work across borders to achieve what you seem impossible.

THE ENVIRONMENT

…to thrive in a supportive yet challenging environment where innovation to redefine what’s possible is our commitment. Experience a culture that encourages autonomy, flexibility and empowerment, and embrace a collaborative mindset that prioritizes teamwork and experimentation – essential for shaping the future of Supply Chain Technology!

ABOUT THE ROLE

We are looking for Strategic Tech Support Specialist to join our TechHUB in Kuala Lumpur!

The Strategic Tech Support Specialist plays a pivotal role in delivering world-class, on-site technical assistance to end-users globally, including senior leaders and stakeholders. This role embodies the “Smart Hands” concept, addressing technical issues that require physical presence or cannot be resolved remotely. It bridges the gap between end-user productivity and IT systems reliability, ensuring seamless operational continuity.

THE SKILLS

To set you up for success in this role, here are some key skills that will help you:

• Bachelor’s degree level or equivalent work experience in IT Operations
• Experience working on Service Management, ITIL certification is preferred but optional
• Minimum of 5+ years of experience in IT fields such as IT Operations, Helpdesk or Networks
• Familiarity with IT Services, Security, administration and change management
• Knowledge of Office 365, Windows OS and Windows Servers and Networking
• Experience supporting software, hardware or network issues
• Team player at international level and in virtual teams
• Analytical and problem-solving capabilities

THE BENEFITS

What’s in for you?

• The People! The Work! The Environment!
• Competitive Salary: we offer a salary that reflects your experience, and expertise
• Work-Life Balance: Hybrid Working — 3 days in office, 2 days from home
• Professional Growth: access to ongoing training.
• Inclusive Environment: we prioritize diversity and inclusion, ensuring everyone feels welcome and valued.

BE ADAPTABLE

…and swifty adjust to new challenges, diverse mindsets and disruptive approaches as you navigate the ever-evolving supply chain technology landscape.

BE A SOLUTION SEEKER

…and embrace challenges creatively, think critically and drive positive change in supply chain technology.

BE DRIVEN

…and demonstrate initiative and accountability in pursuing innovative solutions and strategies to shape the future of supply chain technology.

Equal Opportunity Employer: HAVI TechHUB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against.