Global IT Onsite Technician — Flexible Hours & Growth

D-ploy GmbH; Petaling Jaya; Presencial; MYR 50.000 - 84.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Referral program

Professional advancement

Friendly and international environment

Company-sponsored events

Flexible working conditions

Descripción de la vacante

D-ploy GmbH in Malaysia is seeking an IT Support Specialist with 2+ years of experience to join our international team. You will handle first and second level support, troubleshoot hardware and software issues, and document interactions in ServiceNow.

You will communicate fluently in English and Malay, thrive in a dynamic environment, and contribute to continuous improvement while supporting end-users across multiple stakeholders.

Formación

• 2+ years of experience in a similar role.
• Fluent English and Malay.
• Experience in regulated IT environments is a plus.
• Criminal record not older than 3 months.

Responsabilidades

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products.
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system 'Service Now' (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

Conocimientos

Troubleshooting

Customer service

Communication

Problem solving

Multitasking

Teamwork

Herramientas

ServiceNow

Descripción del empleo

D-ploy is an IT and Engineering Solutions company with operations throughout the EMEA region including Switzerland, Germany, Czech Republic, Austria, UK, as well as the USA.

We pride ourselves on delivering innovative and superior services and solutions to numerous industry-leading clients. By building relationships and trusted partnerships within the IT community, we optimize our customer‘s IT productivity and contribute to the organization’s success and value.

We are interested in talking to engaging, flexible, and solution-oriented individuals who are looking to become a part of a dynamically growing and international organization. We are focused on creating value where IT counts, join us!

Tasks and Responsibilities

• Provide technical and troubleshooting assistance related to computer hardware and software, mobile devices and other tech tools and products
• First and second level technical support – calls/tickets/user interaction
• Provide prompt responses to IT related questions from end-users
• Reliable documentation of all end-user interactions in customer ticket system ‘Service Now’ (e.g., incidents, requests)
• Create, maintain, utilize knowledge articles
• Provide IT onboarding trainings to new starters
• Contribute to continuous improvement initiatives

• Language skills: fluent English and Malay, other languages are a plus
• 2+ years of experience in a similar role
• Strong problem solving/analytical abilities
• Excellent communication skills and customer orientation
• Attention to detail and ability to multi-task, handling multiple stakeholders
• Ability to prioritize and willingness to work self-sufficiently and well organized
• Team player and supportive personality
• Experience in regulated IT environments is a plus (e.g. GxP)
• All candidates must provide a Criminal record not older than 3 months

• Broad range of activities, tasks, and projects
• Flexible working conditions
• Fishing for Friends program – our referral program
• Further development and professional advancement
• Friendly and international working environment
• Company-sponsored events

Is IT in your DNA?