Strategic Tech Support Specialist 1

HAVI Belgium; Kuala Lumpur; Hybrid; MYR 48,000 - 72,000; Full time

Benefits offered by this job

Competitive Salary

Hybrid Working: 3 days in office, 2 at

Job summary

HAVI TechHUB in Kuala Lumpur seeks a Strategic Tech Support Specialist to deliver on-site technical assistance globally, bridging end-user productivity with IT system reliability. You’ll collaborate with senior leaders and cross-border teams in a dynamic, hybrid environment.

The role emphasizes hands-on IT operations, service management, and problem solving, with opportunities for growth in a multicultural setting and global tech initiatives.

Qualifications

• Bachelor’s degree level or equivalent work experience in IT Operations.
• Experience in Service Management; ITIL certification preferred but optional.
• Minimum of 5+ years in IT Operations, Helpdesk or Networks.
• Familiarity with IT Services, Security, administration and change management.
• Knowledge of Office 365, Windows OS and Windows Servers and Networking.
• Experience supporting software, hardware or network issues.
• Good communication skills.
• Team player at international level and in virtual teams.
• Analytical and problem-solving capabilities.

Responsibilities

• Deliver on-site technical assistance to end-users globally.
• Bridge end-user productivity with IT systems reliability.
• Support senior leaders and stakeholders in Kuala Lumpur and beyond.

Skills

Communication skills

International teamwork

Analytical problem-solving

IT operations experience

Education

Bachelor’s degree level or equivalent in IT Operations

Tools

Office 365

Windows OS

Windows Servers

Networking

Job description

Full/Part-time: Full time

Job Category: Information Technology/Digital

City: Kuala Lumpur

At HAVI, since 1974, we haven't just been in the business of supply chain; we’ve been in the business of reimagining connections between people and the products they love to create a better future.

Joining the TechHUB is an opportunity to be part of the transformation journey towards reimagining the future of Supply Chain Technology!

At HAVI TechHUB, You Get…

THE WORK

…the chance to embark on a groundbreaking startup journey set to transform global supply chain results. Here, you’ll have the opportunity to make your mark by innovating, creating and driving revolutionary projects that reshape the tech and supply chain world. As you steer the change needed for the company’s growth, your work will be purposeful, driving value and bringing smiles to everyday life.

THE PEOPLE

…to work with a diverse mix of talent – an exceptional team of experts, trailblazers and problem solvers from around the globe. Together, you’ll seamlessly work across borders to achieve what you seem impossible.

THE ENVIRONMENT

…to thrive in a supportive yet challenging environment where innovation to redefine what’s possible is our commitment. Experience a culture that encourages autonomy, flexibility and empowerment, and embrace a collaborative mindset that prioritizes teamwork and experimentation – essential for shaping the future of Supply Chain Technology!

About The Role

We are looking for Strategic Tech Support Specialist to join our TechHUB in Kuala Lumpur!

The Strategic Tech Support Specialist plays a pivotal role in delivering world-class, on-site technical assistance to end-users globally, including senior leaders and stakeholders. This role embodies the "Smart Hands" concept, addressing technical issues that require physical presence or cannot be resolved remotely. It bridges the gap between end-user productivity and IT systems reliability, ensuring seamless operational continuity.

The Skills

• Bachelor’s degree level or equivalent work experience in IT Operations
• Experience working on Service Management, ITIL certification is preferred but optional
• Minimum of 5+ years of experience in IT fields such as IT Operations, Helpdesk or Networks
• Familiarity with IT Services, Security, administration and change management
• Knowledge of Office 365, Windows OS and Windows Servers and Networking
• Experience supporting software, hardware or network issues
• Good communication skills
• Team player at international level and in virtual teams
• Analytical and problem-solving capabilities

The Benefits

• The People! The Work! The Environment!
• Competitive Salary: we offer a salary that reflects your experience, and expertise
• Work-Life Balance: Hybrid Working — 3 days in office, 2 days from home
• Professional Growth: access to ongoing training.
• Inclusive Environment: we prioritize diversity and inclusion, ensuring everyone feels welcome and valued.

In return, HAVI TechHUB asks…

BE ADAPTABLE

…and swifty adjust to new challenges, diverse mindsets and disruptive approaches as you navigate the ever-evolving supply chain technology landscape.

BE A SOLUTION SEEKER

…and embrace challenges creatively, think critically and drive positive change in supply chain technology.

BE DRIVEN

…and demonstrate initiative and accountability in pursuing innovative solutions and strategies to shape the future of supply chain technology.

Equal Opportunity Employer: HAVI TechHUB is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regards to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, age, parenthood, pregnancy or any other basis protected by applicable law, and will not be discriminated against.