Global Meetings & Events Operations Specialist

MSD; Petaling Jaya; On-site; MYR 42,000 - 78,000; Full time

Job summary

MSD is seeking an Associate Specialist in Meeting Services Support to manage meeting administration across assigned markets. You will handle requests, update systems, and maintain records with accuracy, while ensuring timely reconciliation and escalation of exceptions.

The role emphasizes collaboration with stakeholders, adherence to procedures, and a customer-focused approach to deliver standardized, compliant processes globally.

Qualifications

• Bachelor’s degree required; internship or up to 1 year in finance operations, meeting administration, accounts payable, or shared services is an advantage.
• Fresh graduates are encouraged to apply.
• Language capability may be required for the supported market.

Responsibilities

• Review meeting requests for completeness against approved checklists.
• Create or update meeting and event information in approved systems.
• Maintain accurate event details, attendee or speaker information, and expense records.
• Support vendor creation, contract templates, and purchase orders as needed.
• Prepare payment requests and reconciliation files with accuracy and timeliness.
• Escalate unusual transactions or policy questions to the Specialist or Senior Specialist.
• Coordinate with Meeting Owners, Product Managers, and approved service providers.
• Ensure documents are stored in the correct repository and linked to the event or request.
• Aim for right-first-time documentation and adherence to SLAs.

Skills

Attention to detail

Data entry

Clear written/verbal communication

Procedures adherence

Time management

Education

Bachelor’s degree in Business Administration, Accounting, Finance, Economics, Science, or related discipline

Job description

MSD is seeking an Associate Specialist in Meeting Services Support to manage meeting administration across assigned markets. You will handle requests, update systems, and maintain records with accuracy, while ensuring timely reconciliation and escalation of exceptions.

The role emphasizes collaboration with stakeholders, adherence to procedures, and a customer-focused approach to deliver standardized, compliant processes globally.