Global Freight Forwarding Operations Lead (Sea & Air)

BDP (MALAYSIA) SDN. BHD.; Klang City, Port Klang; On-site; MYR 67,000 - 123,000; Full time

Job summary

BDP (MALAYSIA) SDN. BHD.

is seeking a Freight Forwarding Operations Executive/Senior Executive to manage daily sea and air import/export operations, ensuring shipments are executed accurately, efficiently and in accordance with customer requirements and regulatory standards. You will coordinate with shipping lines, airlines, overseas agents, customs authorities and internal teams to deliver seamless end-to-end service; monitor KPI/SLA performance and support junior staff with guidance and

Qualifications

• Diploma or degree in Logistics, Supply Chain Management, Freight Forwarding or related field.
• Experience in freight forwarding or logistics operations.
• Knowledge of import/export procedures, customs clearance, and international freight practices.
• Familiarity with Malaysian customs and IATA regulations.
• Strong coordination, communication and problem-solving skills.
• Ability to manage multiple shipments in a fast-paced environment.
• Proficiency in Microsoft Office and logistics systems.
• CBTA certificate would be an added advantage

Responsibilities

• Manage daily sea and air freight import/export operations, ensuring timely and accurate shipment execution.
• Oversee carrier/airline bookings, customs clearance and shipment coordination.
• Liaise with shipping lines, airlines, agents, customs and service providers.
• Ensure compliance with Malaysian Customs, IATA requirements and international procedures.
• Monitor schedules, space availability and documentation deadlines.
• Review shipping documents such as BL, AWB, shipping instructions and declarations.
• Act as the primary contact for customers, handling inquiries and escalations.
• Monitor KPI/SLA compliance and service quality.
• Provide guidance and support to junior team members.
• Identify risks and implement process improvements.
• Coordinate with internal departments and overseas offices for end-to-end service.

Job description

BDP (MALAYSIA) SDN. BHD.

is seeking a Freight Forwarding Operations Executive/Senior Executive to manage daily sea and air import/export operations, ensuring shipments are executed accurately, efficiently and in accordance with customer requirements and regulatory standards. You will coordinate with shipping lines, airlines, overseas agents, customs authorities and internal teams to deliver seamless end-to-end service; monitor KPI/SLA performance and support junior staff with guidance and