Freight Forwarding Executive - Sea Freight Import

Worldgate Express Services Sdn Bhd; Klang City; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Competitive salary package

Medical benefits

On-the-job training and exposure infre

Stable working environment and career

Job summary

Worldgate Express Services Sdn Bhd is seeking an experienced freight forwarding professional to manage end-to-end sea import shipments, coordinating with overseas partners, carriers, and internal teams to ensure timely and compliant processing of shipments.

The role requires strong communication skills in English, with Mandarin as a plus, and the ability to multitask under pressure while maintaining accuracy and efficiency.

Qualifications

• Minimum 2-3 years of experience in the freight forwarding industry, preferably in sea freight import.
• Familiar with sea import procedures and customs clearance.
• Good communication skills in English (Mandarin is an advantage).
• Detail-oriented, able to multitask, and work well under pressure.

Responsibilities

• Handle end-to-end sea import shipments from pre-alert to final delivery.
• Coordinate with overseas agents, shipping lines, co-loaders, customs, transporters, and warehouses.
• Prepare and process import documentation and support customs clearance.
• Liaise with internal operations, declaration, and transport teams for smooth shipment execution.
• Update customers on shipment status and handle enquiries professionally.
• Ensure accurate billing instructions, cost checking, and proper filing in accordance with SOPs.

Skills

Communication

Detail-oriented

Multitasking

Job description

Salary range: RM 3,000 - RM 5,000 (Junior to Senior Level)

Job Summary

This role is responsible for handling customer service and coordination for freight shipments. The incumbent will liaise with customers, overseas agents, carriers, and internal departments to ensure shipments are processed accurately, on time, and in accordance with company SOPs and regulatory requirements.

What you'll be doing

Handle end-to-end sea import shipments from pre-alert to final delivery.

Coordinate with overseas agents, shipping lines, co-loaders, customs, transporters, and warehouses.

Prepare and process import documentation and support customs clearance.

Liaise with internal operations, declaration, and transport teams for smooth shipment execution.

Update customers on shipment status and handle enquiries professionally.

Ensure accurate billing instructions, cost checking, and proper filing in accordance with SOPs.

What we're looking for

Minimum 2-3 years of experience in the freight forwarding industry, preferably in sea freight import

Familiar with sea import procedures and customs clearance.

Good communication skills in English (Mandarin is an advantage).

Detail-oriented, able to multitask, and work well under pressure.

What we offer

Competitive salary package

Medical benefits

On-the-job training and exposure in freight forwarding operations

Stable working environment and career development opportunities

About us

We are an established freight forwarding and logistics company with multiple branches in Malaysia. Our core services include air and sea freight, customs clearance, and related logistics solutions. We emphasize operational discipline, compliance, and service reliability in supporting our customers’ supply chain needs.

Worldgate is a Malaysian freight forwarding and logistics group headquartered in Puchong, with operations across key locations in Malaysia. We provide air and sea freight forwarding, customs clearance, haulage, trucking, warehousing and project logistics services, supporting customers’ import, export and domestic transportation needs. We value teamwork, accountability and continuous improvement, and welcome committed individuals who wish to develop their skills and build a career in the logistics industry.