Customer Experience & SAP Support Specialist

Lyreco Singapore Malaysia; Johor; On-site; MYR 30,000 - 45,000; Full time

Job summary

Lyreco Singapore Malaysia in Johor is seeking a customer service professional to deliver high-level communication and support to customers. Responsibilities include handling inquiries, processing orders, and maintaining accurate records in the SAP system.

The ideal candidate has a Diploma and at least 2 years of experience in a customer service or call center environment, along with strong proficiency in Microsoft Office and excellent English communication skills.

Qualifications

• Minimum 2 years experience in customer service or call center environment.
• Proficient in SAP and Microsoft Office.
• Good written and spoken English skills.

Responsibilities

• Answer incoming calls, emails, and chats from customers.
• Process and maintain customer accounts in the SAP system.
• Resolve customer queries and complaints efficiently.
• Receive and process orders from customers and internal employees.
• Handle escalations and collaborate with departments.

Skills

SAP

Microsoft Office

English communication skills

Customer service

Problem-solving

Education

Minimum Diploma in any field

Job description

Lyreco Singapore Malaysia in Johor is seeking a customer service professional to deliver high-level communication and support to customers. Responsibilities include handling inquiries, processing orders, and maintaining accurate records in the SAP system.

The ideal candidate has a Diploma and at least 2 years of experience in a customer service or call center environment, along with strong proficiency in Microsoft Office and excellent English communication skills.