IT Support Engineer

Mettler-Toledo International, Inc; Petaling Jaya; On-site; MYR 60,000 - 85,000; Full time

Benefits offered by this job

Medical care with the dental package

Life insurance

Job summary

METTLER TOLEDO in Malaysia is seeking an IT Support professional to assist the IT Area Manager with unit-specific tasks. You will support patch management, system updates, and manage IT assets throughout their lifecycle.

The role requires ITIL knowledge, 1+ year IT support experience, and strong English communication. Knowledge of Microsoft 365, Azure AD, Exchange, Office 365, MS Teams and Windows 10 is a plus, with a proactive, team-oriented approach.

Qualifications

• Diploma or degree with IT interest and 1+ year IT support experience.
• Strong ability to gather, monitor and document data.
• Must understand ITIL framework.
• Excellent verbal and written English communication.
• Knowledge of Microsoft 365, Azure AD, Exchange, Office 365, MS Teams, LAN, VPN, Wireless, Windows 10 is a plus.

Responsibilities

• Assist IT Area Manager with IT tasks for a specific business unit.
• Support Local IT team in patch management and system updates.
• Manage IT assets and lifecycle of equipment.
• Resolve help desk requests with timely follow-up.
• Provision IT service requests within SLA for local IT.
• Identify opportunities to streamline processes and boost efficiency.

Skills

IT support experience

ITIL knowledge

English communication

Microsoft 365

Azure Active Directory

Exchange / Office 365

MS Teams

LAN / VPN / Wireless

Windows 10

Data gathering & documentation

Education

Diploma or Degree in IT

Job description

About Mettler Toledo

METTLER TOLEDO is a global leader in precision instruments and services. We are renowned for innovation and quality across laboratory, process analytics, industrial, product inspection, and retailing applications. Our sales and service network is one of the most extensive in the industry. Our products are sold in more than 140 countries, and we have a direct presence in approximately 40 countries. For more information, please visit www.mt.com.

Our Opening and Your Responsibilities

• You will be responsible to assist the IT Area Manager in executing IT tasks assigned for a specific business unit.
• To support the Local IT team in patch management and system updates by coordinating and ensuring end users’ systems are up to date
• You are responsible of managing IT assets, ie: setting up computers, managing IT equipment and lifecycle of the equipments
• Resolve help desk requests, ensuring timely follow up and effective communication
• Responsible for the provisioning of IT Service Requests within the agreed SLA for local IT
• Identify opportunities to streamline and improve processes, driving greater efficiency and effectiveness in daily operations

What You Need to Succeed

i) Qualification / IT Know-How

• Diploma or Degree in any discipline but with keen a interest in IT with at least a year of IT support or Technical Support experience
• Advanced ability to gather, monitor and document data
• Have a good understanding of the ITIL framework is a must
• Excellent verbal and written communication skills in English
• Having knowledge in these will be an added advantage: Microsoft 365, Azure Active Directory, Exchange, Office 365, MS Teams, LAN, VPN & Wireless, Antivirus, Windows 10.

ii) Soft skills

• Initiative, able to work independently and a good team player
• Communicative, able to work in virtual international team with strong customer service orientation
• Flexible, reliable, proactive, show own initiative
• Passionate and drive for pragmatic solutions
• Deliver high quality work and can adapt to new challenges

Our Offer to You

• 1.5 months contractual bonus
• Medical care with the dental package
• Life insurance

Equal Opportunity Employment

We promote equal opportunity worldwide and value diversity in our teams in terms of business background, area of expertise, gender and ethnicity. For more information on our commitment to Sustainability, Diversity and Equal Opportunity please visit us here.