Global Data Center Customer Success Lead

DayOne Data Centers Ltd.; Johor Bahru; On-site; MYR 120,000 - 180,000; Full time

Job summary

DayOne Data Centers Ltd. is seeking a dedicated Customer Success Manager to oversee project delivery and daily service operations for our data center clients. You will ensure contracted services meet SLAs, drive efficiency, and maintain strong client relationships across multiple markets.

The role requires 7+ years in DC/MEP/construction sectors, a technical degree, and a proven ability to lead cross-functional teams and manage complex projects from initiation to close.

Qualifications

• Bachelor’s degree in Mechanical, Electrical or related discipline.
• More than 7 years’ work experience in DC industry/MEP Consultancy/Construction industry.
• Excellent customer interface experience, good communication and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes.
• Strong client-servicing willingness and ability.
• Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client.

Responsibilities

• Act as the main point of contact for customers regarding all aspects of project delivery and ongoing service operations.
• Ensure timely and efficient service delivery in line with SLAs, managing delivery costs as agreed and leading a virtual delivery team to drive customer satisfaction.
• Build and maintain strong, trust-based relationships with customers, acting as a strategic advisor with professionalism and integrity.
• Oversee key delivery areas including project management, quality assurance, cost control, SLA compliance, and customer satisfaction.
• Coordinate internal resources for both project implementation and service operations in accordance with company standards and customer requirements.
• Lead data center construction and customization projects from end to end—working closely with sales, presales, design, construction, and T&C teams.
• Responsibilities include managing project schedules, quality, costs, risks, escalations, and ensuring timely project closure and customer acceptance.
• Manage SLA performance and customer satisfaction during the ongoing operation phase by working closely with the data center operations, network, and IT service teams to drive continuous improvement and risk mitigation.
• Ensure compliance with internal processes including procurement, audits, ITIL standards, and project-related procedures.
• Collaborate effectively with internal teams to ensure successful contract execution and high levels of customer satisfaction.

Skills

Customer interface

Communication

Coordination

Report writing

Self-driven

Education

Bachelor’s degree in Mechanical, Electrical or related discipline

Job description

DayOne Data Centers Ltd. is seeking a dedicated Customer Success Manager to oversee project delivery and daily service operations for our data center clients. You will ensure contracted services meet SLAs, drive efficiency, and maintain strong client relationships across multiple markets.

The role requires 7+ years in DC/MEP/construction sectors, a technical degree, and a proven ability to lead cross-functional teams and manage complex projects from initiation to close.