Data Center Client Success Associate

DayOne Data Centers Ltd.; Kuala Lumpur; On-site; MYR 45,000 - 73,000; Full time

Job summary

DayOne Data Centers Ltd. in Kuala Lumpur, Malaysia, is seeking a Customer Success Specialist to support the Customer Success Manager and coordinate daily operations across hyperscale infrastructure projects.

You will monitor service performance against SLAs, prepare reports, and maintain audit-ready documentation in a live data center environment. This entry-to-early-career role offers exposure to client relationships and project delivery within DayOne's growing regional footprint.

Qualifications

• Bachelor's degree in Project Management, Engineering, or a related discipline.
• At least 1 year of experience in the data center industry, MEP consultancy, or construction; fresh graduates welcome.
• Proficiency in English.
• Strong communication and organizational skills.

Responsibilities

• Manage day-to-day customer communications, ensuring timely and professional responses to inquiries and issues.
• Prepare customer-facing documentation and maintain accurate records to support the relationship the Customer Success Manager owns.
• Track service performance against SLAs and prepare regular reports and dashboards.
• Coordinate with internal teams to keep service operations running smoothly and resolve issues on time.
• Support project schedules, documentation, and stakeholder communications.
• Maintain organized records of service and project activity in line with audit and compliance requirements, including ITIL standards.
• Liaise with operations, network, IT services, and construction teams to keep tasks moving, and coordinate meetings and follow-ups across teams.

Skills

Project management

Client communication

Documentation

Education

Bachelor's degree in Project Management

Bachelor's degree in Engineering or related discipline

Tools

SLA monitoring tools

ITIL familiarity

Job description

DayOne Data Centers Ltd. in Kuala Lumpur, Malaysia, is seeking a Customer Success Specialist to support the Customer Success Manager and coordinate daily operations across hyperscale infrastructure projects.

You will monitor service performance against SLAs, prepare reports, and maintain audit-ready documentation in a live data center environment. This entry-to-early-career role offers exposure to client relationships and project delivery within DayOne's growing regional footprint.