Customer Success Manager

DayOne; Johor Bahru; On-site; MYR 150,000 - 230,000; Full time

Job summary

DayOne is seeking a dedicated Customer Success Manager to join our team in Malaysia. You will be the primary contact for customers, overseeing both project delivery and daily service operations, ensuring contracted services are delivered efficiently, cost-effectively, and in line with SLAs.

You will coordinate a virtual delivery team, build trusted relationships, and act as a strategic advisor across project management, quality assurance, cost control, and customer satisfaction, driving

Qualifications

• Bachelor’s degree in Mechanical, Electrical or related discipline.
• 7+ years’ work experience in DC industry/MEP Consultancy/Construction industry.
• Excellent customer interface experience, good communication and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client

Responsibilities

• Act as the main point of contact for customers regarding all aspects of project delivery and ongoing service operations.
• Ensure timely and efficient service delivery in line with SLAs, managing delivery costs as agreed and leading a virtual delivery team to drive customer satisfaction.
• Build and maintain strong, trust-based relationships with customers, acting as a strategic advisor with professionalism and integrity.
• Oversee key delivery areas including project management, quality assurance, cost control, SLA compliance, and customer satisfaction.
• Collaborate effectively with internal teams to ensure successful contract execution and high levels of customer satisfaction.

Skills

Customer interface

Communication

Coordination

Report writing

Self-driven

Conflict mediation

Client servicing

Education

Bachelor’s degree in Mechanical/Electrical or related

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started.

As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Job Summary

We are looking for a dedicated and experienced Customer Success Manager to join our team. This role serves as the primary point of contact for customers, overseeing both project delivery and daily service operations. You will be responsible for ensuring that all contracted services are delivered efficiently, cost-effectively, and in alignment with Service Level Agreements (SLAs).

Responsibilities

• Act as the main point of contact for customers regarding all aspects of project delivery and ongoing service operations.
• Ensure timely and efficient service delivery in line with SLAs, managing delivery costs as agreed and leading a virtual delivery team to drive customer satisfaction.
• Build and maintain strong, trust-based relationships with customers, acting as a strategic advisor with professionalism and integrity.
• Oversee key delivery areas including project management, quality assurance, cost control, SLA compliance, and customer satisfaction.
• Coordinate internal resources for both project implementation and service operations in accordance with company standards and customer requirements.
• Lead data center construction and customization projects from end to end—working closely with sales, presales, design, construction, and T&C teams. Responsibilities include managing project schedules, quality, costs, risks, escalations, and ensuring timely project closure and customer acceptance.
• Manage SLA performance and customer satisfaction during the ongoing operation phase by working closely with the data center operations, network, and IT service teams to drive continuous improvement and risk mitigation.
• Ensure compliance with internal processes including procurement, audits, ITIL standards, and project-related procedures.
• Collaborate effectively with internal teams to ensure successful contract execution and high levels of customer satisfaction.

Requirements

• Possess bachelor’s degree; Major in Mechanical, Electrical or related discipline.
• More than 7 years’ work experience in DC industry/MEP Consultancy/Construction industry.
• Has excellent customer interface experience, good communication and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, and be part of our global journey.