Customer Success Specialist

DayOne; Johor Bahru; On-site; MYR 56,000 - 100,000; Full time

Job summary

DayOne in Malaysia is seeking a Customer Success Specialist to support the Customer Success Manager and ensure high-quality service delivery. You will coordinate daily operations, assist with project execution, and help maintain strong client relationships across regions.

The role requires a Bachelor's degree in a related field and at least 1 year of DC/MEP/Construction exposure. Excellent communication and coordination skills are essential to succeed in this fast‑growing data infrastructure

Qualifications

• Bachelor's degree in PM, Engineering or related field.
• At least 1 year in DC/MEP/Construction; fresh graduates welcome.
• Strong communication, presentation and coordination skills.
• English proficiency; additional language a plus.

Responsibilities

• Support the Customer Success Manager and coordinate daily operations.
• Prepare customer-facing documentation and maintain records.
• Track service performance against SLAs and produce dashboards.
• Coordinate with internal teams for timely issue resolution.
• Assist in project schedules, milestones and procurement tracking.
• Maintain audit-ready records and support ITIL/compliance.

Skills

Customer interface

Communication

Coordination

Report writing

Problem solving

Education

Bachelor's degree in Project Management, Engineering or related discipline

Job description

Join DayOne – Shaping the Future of Data Infrastructure

DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we've built a robust presence across Asia and Europe - and we're just getting started.

As we expand into new international markets, we're looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it's an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure.

If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne's next chapter.

Job Summary

We are looking for a detail-oriented and customer-focused Customer Success Specialist to support the Customer Success Manager in delivering high-quality services and projects to our clients. This role plays a key part in coordinating daily operations, assisting with project execution, and ensuring service delivery meets contractual and internal standards. The ideal candidate will be an excellent communicator, highly organized, and capable of working collaboratively across teams to enhance customer satisfaction and operational efficiency.

Key Responsibilities

Customer Engagement & Support

• Assist in managing customer communications, ensuring timely and professional responses to inquiries and issues.
• Support relationship-building efforts by preparing customer-facing documentation and maintaining accurate records.

Service Delivery Monitoring

• Track service performance against SLAs and assist in preparing regular reports and dashboards.
• Coordinate with internal teams to ensure smooth service operations and timely issue resolution.

Project Coordination

• Support the Customer Success Manager in managing project schedules, documentation, and stakeholder communications.
• Assist in tracking project milestones, procurement activities, and risk identification.

Compliance & Documentation

• Maintain organized records of service and project activities in line with audit and compliance requirements.
• Support adherence to ITIL standards and internal governance procedures.

Cross-Functional Collaboration

• Liaise with internal departments such as operations, network, IT services, and construction to facilitate task execution.
• Help coordinate meetings, follow-ups, and action items across teams to ensure alignment and progress.

Requirements

• Possess bachelor's degree; Major in Project Management, Engineering or related discipline.
• At least 1 year work experience in DC industry/MEP Consultancy/Construction industry but fresh graduates are encouraged to apply.
• Has excellent customer interface experience, good communication, presentation and coordination skill, good written skill to draft report.
• Good learning skill and self-driven character, willing to take challenge and changes with a positive mindset.
• Strong client-servicing willingness and ability. Capability towards emergent public relationship issues.
• An adept conflict mediator and a trustworthy client advisor.
• Good logical thinking with problem analysis and solving skills.
• Working proficiency in English is preferred; a second language is a plus to communicate efficiently with clients from different regions.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

If you're ready to grow with one of the fastest-moving companies in the data center industry, be part of our global journey.