Onsite CS Junior Coordinator – Japan (Growth Path)

Wilhelmsen; Kuala Lumpur; On-site; MYR 45,000 - 78,000; Full time

Job summary

Wilhelmsen in Kuala Lumpur is seeking a Central Customer Service Junior Coordinator to process RFQs and POs in the Global Customer Service mailbox and provide administrative support to the GCS and LCS teams.

The role requires 2-3 years of relevant experience, fluent English and Japanese, and strong MS Office skills. It is an on-site position with weekend, public holiday rosters, and overtime as needed.

Qualifications

• Diploma in any field is required.
• 2-3 years relevant work experience in order fulfilment/supply chain/logistics.
• Fluent in English & Japanese - both writing and speaking.
• Computer literate (MS Office).
• Strong planning, organizing, communication and interpersonal skills.
• Ability to work independently with minimal supervision and under pressure.

Responsibilities

• Process RFQs and POs in the Global Customer Service mailbox.
• Ensure all mailbox enquiries are attended within SLA.
• Provide administrative support to the GCS and LCS teams.
• Follow up with Supply Chain/LCS for outstanding tasks.
• Highlight improvements to team leads/manager.
• Accept rostered Saturdays and public holidays and overtime as required.
• Comply with standard process and protocol.

Skills

Customer service

English & Japanese

Communication

Time management

Education

Diploma in any field

Tools

MS Office

Job description

Wilhelmsen in Kuala Lumpur is seeking a Central Customer Service Junior Coordinator to process RFQs and POs in the Global Customer Service mailbox and provide administrative support to the GCS and LCS teams.

The role requires 2-3 years of relevant experience, fluent English and Japanese, and strong MS Office skills. It is an on-site position with weekend, public holiday rosters, and overtime as needed.