Global Customer Experience Specialist

DHL Express; Kuala Lumpur; On-site; MYR 33,000 - 67,000; Full time

Benefits offered by this job

Career growth

International environment

Benefits program

Job summary

DHL Express in Kuala Lumpur is seeking a Certified International Specialist to deliver outstanding customer service and accurate information across transit times and service levels. You will work with Ground Operations, Gateway, Sales and HR to resolve issues and ensure quality standards are met.

The role emphasizes Can Do attitude, fast and precise execution, and continuous improvement within DHL’s international network.

Qualifications

• Typing speed of at least 30 wpm.
• Excellent telephone communication.
• Strong conflict-resolution abilities.
• Experience with telephone and order booking systems preferred.
• Excellent written and spoken English communication.
• Strong negotiation and interpersonal skills.

Responsibilities

• Live and demonstrate Can Do, Passion, Right first time and Speed in service delivery.
• Provide accurate transit information and go the extra mile for customers.
• Coordinate with Ground Operations, Gateway, Sales and HR to resolve service issues.
• Identify wastage and suggest process improvements within ICCC standards.
• Adhere to the First Choice Way and quality monitoring tools.
• Support change management to improve business competitiveness.

Skills

Typing 30 wpm

Telephone skills

Conflict resolution

Technical skills (telephone & order-ss

Communication skills

Negotiation & interpersonal skills

Job description

DHL Express in Kuala Lumpur is seeking a Certified International Specialist to deliver outstanding customer service and accurate information across transit times and service levels. You will work with Ground Operations, Gateway, Sales and HR to resolve issues and ensure quality standards are met.

The role emphasizes Can Do attitude, fast and precise execution, and continuous improvement within DHL’s international network.