Global Client Success Specialist – Trading Platform

Moomoo MY; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Shift allowance

FINRA SIE Exam Sponsorship

Career development opportunities

Job summary

Moomoo MY is seeking a Client Success Specialist in Kuala Lumpur to support clients across phone, email and live chat. You will onboard new customers, guide usage of features, and identify opportunities for account expansion while ensuring smooth registration and verification processes.

The role emphasizes strong communication, customer service excellence, and the ability to manage inquiries across shifts. Evening/night/weekend shifts are included, with shift allowances and career development

Qualifications

• Degree or higher in a relevant field; diploma in business/economics/financial-related courses welcomed.
• Experience in call centre, sales support, technical support, online trading or stockbroking preferred; fresh grads welcome.
• Familiarity with online trading platforms, stock exchanges, financial markets and trading regulations advantageous.
• English proficiency; Chinese/Mandarin advantageous.
• Ability to work shifts including evenings, nights and weekends; shift allowance provided.

Responsibilities

• Respond to inquiries and provide support via phone, email, and live chat.
• Onboard new customers and ensure they use product features to achieve goals.
• Identify opportunities for account expansion, upgrades, or cross-sells during interactions.
• Assist with trading account registration and verification.
• Provide consultations on trading platform, tools and features; address issues.
• Resolve concerns promptly and escalate complex cases when needed.
• Record, file, and organize customer feedback and suggestions.
• Contribute to developing customer service processes, knowledge bases, and training materials.
• Perform other ad-hoc duties as assigned.

Skills

Excellent communication

Customer service

Problem-solving

Interpersonal skills

Ability to handle shifts

Education

Bachelor's degree or higher

Diploma in Business/Economics/Financial-related

Job description

Moomoo MY is seeking a Client Success Specialist in Kuala Lumpur to support clients across phone, email and live chat. You will onboard new customers, guide usage of features, and identify opportunities for account expansion while ensuring smooth registration and verification processes.

The role emphasizes strong communication, customer service excellence, and the ability to manage inquiries across shifts. Evening/night/weekend shifts are included, with shift allowances and career development