Client Success Specialist (Malaysia Market)

Moomoo Inc.; Kuala Lumpur; On-site; MYR 33,480 - 55,800; Full time

Benefits offered by this job

Competitive compensation & benefits

Monthly salary with commission and allowances

Career development opportunities

Free-flow pantry snacks & drinks

Job summary

Moomoo Inc., a leading brokerage platform in Kuala Lumpur, seeks a Client Success Specialist to enhance financial futures for clients. You'll respond to inquiries via various channels, guide new customers through onboarding, and assist with account processes.

The ideal candidate will hold a degree or diploma in a relevant field, possess strong communication and problem-solving skills, and thrive in a dynamic, multinational environment. A comprehensive benefits package is offered, including competitive compensation and career development opportunities.

Qualifications

• Proven experience in call center or technical support preferred.
• Familiarity with online trading platforms is advantageous.
• Ability to work under pressure and handle multiple inquiries.

Responsibilities

• Respond to customer inquiries via phone, email, and live chat.
• Guide customers through onboarding and account processes.
• Support clients with account funding and technical issues.
• Maintain accurate records of customer interactions.

Skills

Customer service

Communication skills

Problem-solving

Interpersonal skills

Computer literacy

Education

Degree or diploma in Business, Economics, or related field

Job description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

Job Description

• Respond to customer/client inquiries and provide support via phone, email, and live chat.
• Guide new customers through onboarding, ensuring clear understanding of platform features and usage.
• Assist clients with account opening and verification processes, providing accurate and timely support.
• Support clients in completing account funding processes through clear guidance and information.
• Encourage effective use of platform features in alignment with client needs and ongoing campaigns.
• Identify client needs during interactions and guide them toward appropriate platform functionalities (non-advisory).
• Provide support on trading platform tools and features, addressing technical or operational issues.
• Resolve customer concerns promptly and elevate complex cases when necessary.
• Maintain accurate records of customer interactions, feedback, and follow-ups.
• Contribute to internal knowledge bases, process improvements, and training materials.
• Perform ad-hoc duties as assigned.

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial‑related courses are welcome to apply.
• Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.
• Computer literacy is preferred.
• Language proficiency in English and Malay, while Chinese/Mandarin is advantageous.
• Professionalism, independent, meticulous, patient, empathy, strong problem‑solving and decision‑making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple customer/client inquiries simultaneously and in a timely manner.
• Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively.
• Bumiputera candidates are encouraged to apply.

We offer a comprehensive and holistic work experience and package as follows:

Benefits

• Competitive compensation & benefits.
• Monthly salary package consists of basic salary + commission + shift allowance (if applicable)
• Convenient Access to Public Transport
• FINRA SIE Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free‑Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short‑listed candidates will be contacted. Thank you.