Client Success Specialist (International Market)

Moomoo MY; Kuala Lumpur; On-site; MYR 50,000 - 73,000; Full time

Benefits offered by this job

Shift allowance

FINRA SIE Exam Sponsorship

Career development opportunities

Job summary

Moomoo MY is seeking a Client Success Specialist in Kuala Lumpur to support clients across phone, email and live chat. You will onboard new customers, guide usage of features, and identify opportunities for account expansion while ensuring smooth registration and verification processes.

The role emphasizes strong communication, customer service excellence, and the ability to manage inquiries across shifts. Evening/night/weekend shifts are included, with shift allowances and career development

Qualifications

• Degree or higher in a relevant field; diploma in business/economics/financial-related courses welcomed.
• Experience in call centre, sales support, technical support, online trading or stockbroking preferred; fresh grads welcome.
• Familiarity with online trading platforms, stock exchanges, financial markets and trading regulations advantageous.
• English proficiency; Chinese/Mandarin advantageous.
• Ability to work shifts including evenings, nights and weekends; shift allowance provided.

Responsibilities

• Respond to inquiries and provide support via phone, email, and live chat.
• Onboard new customers and ensure they use product features to achieve goals.
• Identify opportunities for account expansion, upgrades, or cross-sells during interactions.
• Assist with trading account registration and verification.
• Provide consultations on trading platform, tools and features; address issues.
• Resolve concerns promptly and escalate complex cases when needed.
• Record, file, and organize customer feedback and suggestions.
• Contribute to developing customer service processes, knowledge bases, and training materials.
• Perform other ad-hoc duties as assigned.

Skills

Excellent communication

Customer service

Problem-solving

Interpersonal skills

Ability to handle shifts

Education

Bachelor's degree or higher

Diploma in Business/Economics/Financial-related

Job description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

Job Description

• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat
• Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals
• Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions
• Assist customer/client with trading account registration and verification processes
• Provide consultation services on trading platform, tools and features,addressing any technical or operational issues that may be encountered
• Resolve customer/clients' concerns and questions promptly and professionally, escalating complex cases as necessary
• Responsible for proper recording, filing and organizing of customer feedback and suggestions
• Contribute to the development of customer service processes, knowleedge bases, and training materials
• Perform with other ad-hoc duties as per assigned from time to time

Requirements

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply
• Proven working experience in the related field is preferred, especially in the call centre, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply
• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous
• Computer literacy is preferred
• Language proficiency in English while Chinese/Mandarin is advantageous
• Bumiputera candidates are encouraged to apply.
• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief
• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple client inquiries simultaneously and in a timely manner
• Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively

Benefits

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits.
• Monthly salary package consists of basic salary +commission + shift allowance (if applicable)
• Convenient Access to Public Transport
• FINRA SIE Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.