Client Success Specialist (International Market)

moomoo; Kuala Lumpur; On-site; MYR 56,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Commission & shift allowance

Public transport access

FINRA SIE sponsorship

Career development

Team building

Snacks & drinks

Multinational environment

Job summary

Moomoo in Kuala Lumpur is seeking a Client Success Specialist to support traders and clients, guiding onboarding and usage of features to meet business goals.

You will respond to inquiries via phone, email and live chat; help with registrations and verification; and collaborate on process improvements. Fresh graduates welcome; shift work including evenings/nights/weekends with allowances.

Qualifications

• Degree or above in relevant qualifications; Diploma in Business, Economics and Financial-related courses are welcome to apply.
• Proven working experience in related field preferred (call center, sales support, technical support, online trading and/or stockbroking); fresh graduates welcome.

Responsibilities

• Respond to customer inquiries via phone, email and live chat to provide comprehensive support.
• Proactively guide new customers through onboarding and product usage.
• Identify opportunities for account expansion, upgrades or cross-sells during interactions.
• Assist with trading account registration and verification processes.
• Provide consultation on trading platform, tools and features; address technical or operational issues.
• Resolve concerns promptly and escalate complex cases when needed.
• Record, file and organize customer feedback and suggestions.
• Contribute to the development of CS processes, knowledge bases and training materials.
• Perform ad-hoc duties as assigned, including shift work.

Skills

Customer support

Onboarding

Communication

Trading platforms

Education

Bachelor's degree or higher

Diploma in Business, Economics or Financial-related courses welcome

Tools

CRM systems

Trading platforms

Job description

Moomoo is a comprehensive brokerage platform that empowers proactive investors to take control of their financial future with ease and confidence. We integrate professional trading data, global financial news, a trading community, and an innovative web platform to provide users with better data, tools, and performance.

Join our dynamic team at Moomoo as a Client Success Specialist, where your passion for finance and technology can thrive.

Job Description

• Respond to customer/client inquiries and provide comprehensive support via various communication channels, including phone, email and live chat.

• Proactively guide new customers through onboarding, ensuring they understand and fully utilize product features to achieve their business goals.

• Identify and qualify potential opportunities for account expansion, upgrades, or cross-sells during routine customer interactions.

• Assist customer/client with trading account registration and verification processes.

• Provide consultation services on trading platform, tools and features,addressing any technical or operational issues that may be encountered.

• Resolve customer/clients’ concerns and questions promptly and professionally, escalating complex cases as necessary.

• Responsible for proper recording, filing and organizing of customer feedback and suggestions.

• Contribute to the development of customer service processes, knowleedge bases, and training materials.

• Perform with other ad-hoc duties as per assigned from time to time.

• Degree or above in the relevant qualifications. Diploma in Business, Economics and Financial- related courses are welcome to apply.

• Proven working experience in the related field is preferred, especially in the call center, sales support, technical support, online trading and/or stockbroking industry. Fresh graduates are welcome to apply.

• Familiarity with online trading platforms, stock exchanges, capital/financial markets, trading regulations and investment products are advantageous.

• Computer literacy is preferred.

• Language proficiency in English while Chinese/Mandarin is advantageous.

• Bumiputera candidates are encouraged to apply.

• Professionalism, independent, meticulous, patient, empathy, strong problem-solving and decision-making abilities, excellent communication and interpersonal skills with certain level of customer service knowledge and belief.

• Excellent team player and high working efficiency. Able to work under pressure and to manage multiple client inquiries simultaneously and in a timely manner.

• Able to work according to the assigned shifts, which include evening shifts, night shifts and weekend shifts. Shift allowance shall be provided for evening and night shifts respectively

We offer a comprehensive and holistic work experience and package as follows:

• Competitive compensation & benefits.
• Monthly salary package consists of basic salary +commission + shift allowance (if applicable)
• Convenient Access to Public Transport
• FINRA SIE Exam Sponsorship
• Career Development Opportunities in the Financial Services Industry
• Company Team Building & Bonding Activities
• Free-Flow Pantry Snacks & Drinks
• Dynamic, Multinational Working Environment

Please note that only short-listed candidates will be contacted. Thank you.