Global Clearing & Settlements Leader

HSBC Group; Kuala Lumpur; On-site; MYR 240,000 - 360,000; Full time

Job summary

HSBC Group in Malaysia seeks a Manager Operations to oversee post-settlement and back-office activities for international settlements. The role emphasizes timely, accurate processing, cost control, and continuous improvement while maintaining strong customer focus in a multi-time-zone setup.

The role requires leadership to motivate staff and ensure quality, with MI reporting, process reviews, and adherence to audit standards as core responsibilities within a dynamic environment.

Qualifications

• Dealing with attrition and their operational effects.
• Drive customer centric quality initiatives.
• Effectively mitigate identified operational risks.
• Comply with Group’s statutory audit standards.
• Build customer confidence through contingency and recovery measures.

Responsibilities

• Lead and motivate staff in a productivity-based environment.
• Review MI and present in clear format for migration benefits.
• Ensure timely completion of back-office settlements and related tasks.
• Maintain and improve processes to minimize delays and errors.
• Coordinate with global sites to manage workload across time zones.

Skills

Attrition management

Quality initiatives

Operational risk

Audit compliance

Staff motivation

Resource management

MI reporting

Education

Post-graduate diploma or degree

Job description

HSBC Group in Malaysia seeks a Manager Operations to oversee post-settlement and back-office activities for international settlements. The role emphasizes timely, accurate processing, cost control, and continuous improvement while maintaining strong customer focus in a multi-time-zone setup.

The role requires leadership to motivate staff and ensure quality, with MI reporting, process reviews, and adherence to audit standards as core responsibilities within a dynamic environment.