Global Custody Operations Leader (KL) – VP Level

HSBC; Kuala Lumpur; On-site; MYR 300,000 - 420,000; Full time

Job summary

HSBC's Global Capability Network in Kuala Lumpur is seeking a senior leader to head Clearing and Settlements operations. You will manage a team of about 40 full-time staff, own risk and control, drive service delivery, and push continuous improvement across Direct Custody, Clearing, and Global Custody for UK and Europe.

The role requires strong stakeholder engagement across regions, hands-on process enhancements, and effective budget oversight, with flexibility to align with UK shift patterns

Qualifications

• Experience leading a large custody operations team.
• Ability to manage risk and control frameworks.
• Strong cross-regional stakeholder engagement.
• Budget oversight and cost control.
• Flexible for regional shift patterns.

Responsibilities

• Lead Custody Clearing and Settlements operations in Kuala Lumpur, overseeing teams supporting Direct Custody and Clearing and Global Custody for UK and Europe.
• Drive process improvement initiatives to streamline operations, enhance productivity, and optimise resource utilisation.
• Establish and track KPIs and KRIs, providing actionable performance insights.
• Deliver a strong risk and control framework, driving identification, escalation, and remediation of control weaknesses and operational risks.
• Ensure adherence to relevant regulatory requirements (including UK FCA Client Assets Sourcebook or CASS, Dodd-Frank Act, European Market Infrastructure Regulation, and Markets in Financial Instruments Directive).
• Manage change delivery and implementation of process and control enhancements, ensuring effective stakeholder communication and governance.
• Lead, coach, and develop the management team and wider organisation, building capability and a culture of continuous improvement.
• Manage costs versus plan, including effective oversight of budgets related to headcount and supporting infrastructure.

Skills

Custody operations

Leadership

Risk management

Stakeholder mgmt

Process improvement

Budget management

Regulatory knowledge

Job description

HSBC's Global Capability Network in Kuala Lumpur is seeking a senior leader to head Clearing and Settlements operations. You will manage a team of about 40 full-time staff, own risk and control, drive service delivery, and push continuous improvement across Direct Custody, Clearing, and Global Custody for UK and Europe.

The role requires strong stakeholder engagement across regions, hands-on process enhancements, and effective budget oversight, with flexibility to align with UK shift patterns