Settlement Operations Center Manager

Hua Ao Sdn. Bhd.; Kuala Lumpur; On-site; MYR 180,000 - 320,000; Full time

Job summary

Hua Ao Sdn. Bhd. in Kuala Lumpur seeks a seasoned Settlement Operations Center Manager to lead the local settlement operation centre and drive cross-border collaboration with regional centers.

You will own day-to-day operations, design and rollout settlement standards, and ensure accuracy, reliability and regulatory compliance across geographies and time zones. You will manage multiple teams, oversee KPI/OKR performance, and partner with Finance, Risk and Compliance to implement controls, audits

Qualifications

• Bachelor's degree in Finance, Accounting, Economics or related discipline.
• 5-7+ years in settlement/cash/fund operations in banking/finance.
• Proven leadership managing 20+ people.
• Ability to lead local and international teams.
• Fluent in English and Mandarin (written & spoken).

Responsibilities

• Lead multiple local teams and coordinate cross-border handoffs.
• Own center performance metrics end-to-end (KPI/OKR).
• Manage bank accounts and payments for multiple entities with proper controls.
• Ensure regulatory compliance and support audits.
• Collaborate with Finance, Risk, Compliance; escalate issues.
• Coordinate regional coverage including 24/7 operations and stakeholder communications.
• Undertake other settlement-related tasks as required.

Skills

Leadership

Stakeholder management

Communication

Problem solving

English & Mandarin

Education

Bachelor's degree in Finance, Accounting, Economics

Job description

About the Role

The Settlement Operations Center Manager leads the local settlement operation centre function while orchestrating cross-border collaboration with other regional centers. The role accountable for day-to-day operations including process improvement and the design and rollout of settlement standards and compliance frameworks, ensuring accuracy, reliability and regulatory compliance across multiple geographies and time zones.

Key Responsibilities

Lead multiple local teams to ensure smooth daily operation and coordinate cross-border handoffs.

Own for the center's performance metrics end-to-end (KPI/OKR) to set the targets, review dashboards and drive continuous improvement.

Manage bank accounts and payment operations for multiple entities/funds with proper authorization, segregation of duties and control checks.

Ensure adherence to banking/payment regulatory requirements and internal policies; support audits and remediation activities.

Collaborate closely with Finance, Risk, and Compliance stakeholders; elevate issues and communicate status proactively.

Undertake other settlement-related tasks as required.

Coordinate regional coverage, including 24/7 where applicable, incident response and stakeholder communications.

Qualifications

Bachelor's degree in Finance, Accounting, Economics or related discipline.

5-7+ years experience in settlement/cash/fund operations within the banking or financial industry

Proven leadership experience managing teams of at least 20+ people, including coaching, performance management and workforce planning.

Demonstrated ability to lead both local teams and international teams.

Knowledge of global clearing/settlement processes, systems and compliance requirements; hands-on with controls and risk mitigation.

Excellent communication, stakeholder management and problem-solving skills; able to deliver in a fast-paced environment.

Fluent in English and Mandarin to effectively communicate with Mandarin-speaking clients (written and spoken).

Preferred Attributes

Experience coordinating 24/7 operations across regions and time zones.

Exposure to cross-border payment platforms, regional settlement systems and system migrations/automation projects.