Global Capability Centre (GCC) Head –Technology Capability Expansion

Happiest Minds Technologies; Kuala Lumpur; On-site; MYR 350,000 - 650,000; Full time

Job summary

Happiest Minds Technologies, an AI-first, customer-centric digital engineering and IT services company, seeks senior delivery leaders in Kuala Lumpur. The role focuses on transitioning and consolidating multi-country delivery, including knowledge transfer, dual running, and cutover across locations.

With 12+ years in technology delivery or programme leadership, you will defend business cases with Finance, manage financial targets, and engage CIO/CTO-level sponsors.

Qualifications

• GCC, GBS or shared services experience is the most important requirement.
• Hands-on transition of application support or engineering work between locations including knowledge transfer, dual running and cutover.
• Ownership of a multi-country programme with financial targets, including building and defending the business case with Finance.
• Credibility with CIO/CTO-level stakeholders.
• An insurance or financial services background is a plus.
• 12+ years of experience in technology delivery, transformation or programme leadership across multiple countries.

Responsibilities

• Lead and execute transition activities across locations, ensuring smooth knowledge transfer and cutover.
• Manage end-to-end programme delivery with financial targets and governance.
• Defend and optimize the business case with finance and senior stakeholders.
• Engage CIO/CTO-level sponsors and drive alignment across regions.

Skills

GCC/GBS experience

Transition ownership

Multi-country programme

Stakeholder credibility

Financial and business case

12+ years experience

Job description

• GCC, GBS or shared services experience - building one out, migrating scope into one, or running delivery from within one. This is the most important requirement.
• Hands-on transition of application support or engineering work between locations, including knowledge transfer, dual running and cutover
• Ownership of a multi-country programme with financial targets, including building and defending the business case with Finance
• Credibility with CIO/CTO-level stakeholders
• An insurance or financial services background is a plus
• 12+ years of experience in technology delivery, transformation or programme leadership. Programme management at scale across multiple countries, with financial targets attached. Ideally you have led a programme end to end, not just a workstream within one. Commercial and financial capability. You can build, interrogate and defend a business case, and are comfortable challenging a finance model, not just using one. Technology transition and migration experience, including moving engineering or application support between delivery locations. Enough technical grounding to engage credibly on architecture and engineering standards. Experience in a global capability centre, global business services or shared services environment. Credibility with senior stakeholders, including CIO or CTO level. Strong written communication, since much of the output is read without you present.

About Happiest Minds Technologies:

Happiest Minds Technologies is an AI-first, customer-centric digital engineering and IT services company focused on helping enterprises accelerate their digital transformation journey. Headquartered in Bengaluru, the company delivers innovative solutions across digital engineering, cloud, data analytics, cybersecurity, automation, and Generative AI. Guided by its philosophy of "Happiest People. Happiest Customers.", Happiest Minds serves global clients across diverse industries through a culture of innovation, agility, and excellence.