Technical Associate - Operations Support 5B

1702 Genpact Malaysia Sdn Bhd; Petaling Jaya; Hybrid; MYR 60,000 - 90,000; Full time

Job summary

Genpact is seeking a Technical Associate for Operations Support in Malaysia. The role focuses on preparing and managing T&M quotations, ensuring SOP compliance, and coordinating with service teams, support functions, and customers in SAP and ServiceMax systems.

Ideal candidates will have strong knowledge of SAP, ServiceMax, and Salesforce Reports, with a background in commerce/finance and business analytics. This position offers a hybrid work arrangement and a night shift in Malaysia.

Qualifications

• Experience in preparing, reviewing and administering Time & Materials quotations.
• familiarity with SOP-based processes and documentation.

Responsibilities

• Prepare, review, and administer Time & Materials quotations for technical service activities.
• Maintain accurate documentation and ensure quotations are completed in SAP and ServiceMax.

Skills

Office 365

Office Tools

Salesforce Reports

SAP Knowledge

ServiceMax

Education

Bachelors - Commerce

Bachelors - Economics

Bachelors - Finance

Masters - Business Administration

Masters - Business Analytics

CISSP

CKA

CompTIA Network+

Tools

ServiceMax (Platform)

Job description

Technical Associate - Operations Support

Ready to turn bold ideas into real-world impact? At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment. Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises. Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

The Service Contract Administrator / Contract Administration Coordinator is responsible for the preparation, review, and administration of Time & Materials (T&M) service quotations for technical service activities. This role ensures quotations are accurate, compliant with established Standard Operating Procedures (SOPs), and delivered within agreed timelines. The position serves as a key liaison between service teams, support functions, and customers by maintaining accurate documentation, managing service-related records, and ensuring quotation activities are completed in SAP and ServiceMax systems. The successful candidate will contribute to service revenue operations through effective quote management, process compliance, and stakeholder coordination.

Qualifications

Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Business Administration, Masters - Business Analytics Certifications Certified Information Systems Security Professional (CISSP) - Workforce Academy OnlineWorkforce Academy Online, Certified Kubernetes Administrator (CKA) - CNCF (Cloud Native Computing Foundation)CNCF (Cloud Native Computing Foundation), CompTIA Network+ - ComptiaComptia

Required Skills

Microsoft Office 365, Office Tools, Salesforce Reports, SAP Knowledge, ServiceMax (Platform)

Language

English, English (Required)

Language Proficiency - Advanced - C1

Additional Job Location - Job Type Regular Master Skill List - Operations Support Remote Type - Hybrid Work Shift - Night Job (Malaysia)

Why join Genpact?

• Lead AI-powered transformation - Drive innovation and solve real-world business challenges that matter
• Make an impact - Help global enterprises solve business challenges that matter
• Accelerate your career - Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.