Senior Consultant Specialist

HSBC; Kuala Lumpur; On-site; MYR 150,000 - 230,000; Full time

Job summary

HSBC Malaysia is seeking a Senior Consultant Specialist to join the Technology team. You will provide end-to-end delivery support and own product direction, collaborating with global and local tech teams to implement robust solutions.

The role emphasizes automation, CI/CD, and strong stakeholder engagement in a regulated banking environment. You will liaise with engineers, architects and business units, ensuring secure, compliant and resilient services while driving operational efficiency and

Qualifications

• Bachelor degree in CS/IT or related disciplines.
• Experience in DevOps, automation and CI/CD.
• Strong communication and stakeholder management.

Responsibilities

• Provide end-to-end support across delivery and run lifecycle, including software development, testing and operations.
• Own end-to-end accountability for products/services and drive appropriate technology solutions.
• Liaise with engineers, architects and stakeholders to shape product direction.
• Automate processes and maintain high-quality code and data.
• Support DevOps throughout releases with strong domain knowledge and customer focus.
• Collaborate with Ops, Dev and Test to address issues across release cycles.
• Identify incidents and ensure remediation and service resilience targets are met.
• Automate CI/CD pipelines and promote continuous improvement culture.
• Stay current with cyber security, data privacy, residency and regulatory requirements.
• Bridge local and global Tech teams with CIB businesses and engage executives.

Skills

DevOps collaboration

Automation

Stakeholder management

Cybersecurity awareness

Regulatory knowledge

Problem solving

Communication

Team collaboration

Education

Bachelor Degree in Computer Science, Information Technology or IT related disciplines

Tools

RPA

Low-code platforms

Scripting languages

Job description

Our GCIO organisation plays a critical role for the bank. This team partners with the businesses to build the platforms, systems, and products that our customers use every day. This team keeps people’s money and data safe, and are at the forefront of driving innovation for our businesses, customers, and colleagues.

We are currently seeking an ambitious individual to join our Technology team in the role of Senior Consultant Specialist.

Principal Responsibilities

• Provide support across the end-to-end delivery and run lifecycle, utilising their skills and expertise to carry out software development, testing and operational support activities with the ability to move between these according to demand.
• End-to-end accountability for a product or service, identifying and developing the most appropriate Technology solutions to meet customer needs as part of the Customer Journey
• Liaise with other engineers, architects, and business stakeholders to understand and drive the product or service's direction.
• Establish a digital environment and automate processes to minimize variation and ensure predictable high-quality code and data.
• Provide support to DevOps teams working at all stages of a product or service release/change with a strong customer focus and end-to-end journeys, ensuring they have an excellent domain knowledge.
• Working with Ops, Dev and Test Engineers to ensure operational issues (performance, operator intervention, alerting, design defect related issues, etc.) are identified and addressed at all stages of a product or service release/change.
• Provide support in identification and resolution of all incidents associated with the IT service, as directed by leadership of the DevOps team.
• Ensure service resilience, service sustainability and recovery time objectives are met for all the software solutions delivered.
• Responsible for automating the continuous integration/continuous delivery pipeline within a DevOps Product/Service team driving a culture of continuous improvement.
• Keep up-to-date and have expertise on current tools, technologies and areas like cyber security and regulations pertaining to aspects like data privacy, consent, data residency etc. that are applicable.
• Play the Relationship Manager role to bridge local & global Tech teams with the CIB businesses , and to facilitate dialogue with right parties, including senior executives and resolve problems. Help business functions to maximize the commercial values out of the investments, working with them to identify and realize opportunities to grow business income and achieve operational efficiency gains.
• Technology risk steward – Provide support to CIB business on risk remediation, compliance to regulatory requirements, system review to ensure compliance with local governance, technology outsourcing policy compliance and data compliance.

Requirements

• Bachelor Degree in Computer Science, Information Technology or IT related disciplines
• Business knowledge of global markets (ie FX, Fixed Income, Equities) or/and Securities Services products (Fund Services, Transfer Agency, Direct Custody Services) and Corporate Banking is a plus
• A wide knowledge of hardware, software, operations and emerging networks. Hands on experience in either programming, system testing, supporting or Technology system architect/leads. Be able to communicate with Dev team smoothly, e.g. familiar with common technical jargons, terms etc.
• Ability to develop and deploy automation workflows using tools such as RPA, Low-code platforms, scripting languages etc.
• Ability to build strong relationships with all functions and business units and influence in the organization
• Proven track record of having delivered and supported complex, cross business change and ability to priorities competing demands
• Be able to track and control Technology project expenditure
• Successful project management and stakeholder staff management
• Excellent communication and interpersonal skills. Ability to work effectively with all levels of the organization with excellent influencing and negotiation skills. Working in a global team with different cultures.
• Positive ‘can do’ attitude, high level of drive to meet aggressive deadlines and targets
• Needs to have excellent planning, time management, analytical and problem solving skills. Ability to learn quickly and solve problems and to manage multiple demands and changing priorities.
• Effective communication and interpersonal skills to engage with stakeholders at all levels.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Issued by HSBC Bank Malaysia Berhad