Global B2B Customer Experience Lead

Barry Callebaut Manufacturing Iberica SA.; Klang City; On-site; MYR 50,000 - 70,000; Full time

Benefits offered by this job

Diversity and Inclusion commitment

Career development opportunities

Job summary

A leading cocoa and chocolate manufacturer is hiring a Customer Service Specialist in Klang City, Malaysia. In this role, you will ensure customer satisfaction by managing the order-to-delivery process, maintaining professional communication, and collaborating with various teams. Candidates should have a minimum of 3 years' experience in customer service or supply chain roles, with knowledge in logistics and SAP. This position offers an opportunity to contribute to a sustainable cocoa future while being part of a diverse environment.

Qualifications

• Minimum 3 years in Customer Service, Order Management, or Supply Chain roles.
• Experience in B2B or FMCG industries is preferable.
• Knowledge of Incoterms and export documentation is desirable.

Responsibilities

• Serve as the Single Point of Contact for customers.
• Ensure adherence to On-Time-In-Full standards.
• Collaborate with internal teams for order execution.

Skills

Customer service experience

Supply Chain knowledge

Order management

Logistics coordination

Proficiency in SAP

Tools

Microsoft Office Suite

ERP systems

Job description

A leading cocoa and chocolate manufacturer is hiring a Customer Service Specialist in Klang City, Malaysia. In this role, you will ensure customer satisfaction by managing the order-to-delivery process, maintaining professional communication, and collaborating with various teams. Candidates should have a minimum of 3 years' experience in customer service or supply chain roles, with knowledge in logistics and SAP. This position offers an opportunity to contribute to a sustainable cocoa future while being part of a diverse environment.