Global Customer Success & Order Specialist

Jdeprofessional; Johor Bahru; On-site; MYR 30,000 - 45,000; Full time

Benefits offered by this job

Passionate and innovative work culture

Exciting allowances

Sports perks

Free coffee and tea in the office

Job summary

A leading coffee and tea company in Johor Bahru seeks a driven individual for customer service and order processing. You will handle customer orders, resolve complaints, and manage stock data while ensuring high customer satisfaction. The ideal candidate has 2-5 years of customer service experience in an FMCG setting and knowledge of SAP. This role offers a dynamic work environment with opportunities for growth and innovation.

Qualifications

• 2-5 years of experience in customer service, preferably in an FMCG environment.
• Experience in managing order flows with internal and external stakeholders.
• Structured approach and excellent communication skills.

Responsibilities

• Ensure accurate processing of customer orders to maximize service levels.
• Handle customer complaints efficiently.
• Maintain and update customer account data accurately.

Skills

Understanding of order to cash processes

Detailed SAP ECC system knowledge

Education

Diploma or Degree

Tools

SAP ECC

S/4 HANA

Job description

A leading coffee and tea company in Johor Bahru seeks a driven individual for customer service and order processing. You will handle customer orders, resolve complaints, and manage stock data while ensuring high customer satisfaction. The ideal candidate has 2-5 years of customer service experience in an FMCG setting and knowledge of SAP. This role offers a dynamic work environment with opportunities for growth and innovation.