Order & Logistics Customer Experience Specialist

JACOBS DOUWE EGBERTS; Johor Bahru; On-site; MYR 44,640 - 66,960; Full time

Benefits offered by this job

Passionate work culture

Exciting allowances

Sports perks

Free coffee and tea in the office

Job summary

A leading coffee and tea company in Johor Bahru is seeking a Customer Service Specialist to optimize order processing and customer satisfaction. You will handle customer inquiries, complaints, and logistics coordination while maintaining accurate records. The ideal candidate has a diploma or degree and 2-5 years of experience in a customer service role in an FMCG environment, alongside detailed knowledge of SAP systems. Join a passionate team that values innovation and quality service.

Qualifications

• 2-5 years of experience in customer service, in an FMCG environment.
• Experience managing order flows with internal and external stakeholders.

Responsibilities

• Deliver seamless order processing and customer service experience.
• Handle customer complaints efficiently to reduce recurring issues.
• Provide ongoing administrative support as requested by the team leader.

Skills

Understanding of order to cash processes

Detailed SAP ECC system knowledge

Education

Diploma or Degree

Tools

SAP ECC

S/4 HANA

Job description

A leading coffee and tea company in Johor Bahru is seeking a Customer Service Specialist to optimize order processing and customer satisfaction. You will handle customer inquiries, complaints, and logistics coordination while maintaining accurate records. The ideal candidate has a diploma or degree and 2-5 years of experience in a customer service role in an FMCG environment, alongside detailed knowledge of SAP systems. Join a passionate team that values innovation and quality service.