Order & Logistics Customer Experience Specialist

Jdeprofessional; Johor Bahru; On-site; MYR 39,060 - 61,380; Full time

Benefits offered by this job

Passionate and energetic work culture

Exciting allowances

Sports perks

Complimentary coffee and tea

Job summary

A leading coffee and tea company in Johor Bahru is seeking a Customer Service Specialist to ensure efficient order processing and excellent customer service. This role focuses on delivering customer satisfaction by addressing order-related issues and improving service quality. Candidates must possess a Diploma or Degree and have 2-5 years of experience in customer service, preferably in an FMCG environment. A solid understanding of SAP systems is essential. Join a dynamic team committed to enhancing customer experiences.

Qualifications

• 2-5 years of experience in customer service, preferably in an FMCG environment.
• Experience managing order flows with internal and external stakeholders.
• Knowledge of data migration and transitioning from ECC to S/4 HANA is a plus.

Responsibilities

• Deliver seamless order processing and customer service to all customers.
• Process customer orders accurately to minimize errors.
• Handle customer complaints effectively and efficiently.
• Inform customers of available stock and delivery options.
• Ensure timely delivery coordination with logistics operators.

Skills

Understanding of order to cash processes

Detail-oriented with SAP ECC knowledge

Excellent communication and people skills

Ability to work independently and in a team

Education

Diploma or Degree

Tools

SAP ECC

S/4 HANA

Job description

A leading coffee and tea company in Johor Bahru is seeking a Customer Service Specialist to ensure efficient order processing and excellent customer service. This role focuses on delivering customer satisfaction by addressing order-related issues and improving service quality. Candidates must possess a Diploma or Degree and have 2-5 years of experience in customer service, preferably in an FMCG environment. A solid understanding of SAP systems is essential. Join a dynamic team committed to enhancing customer experiences.