Global Air Freight Operations Leader

Private Advertiser; Bayan Lepas; On-site; MYR 120,000 - 180,000; Full time

Job summary

Dimerco is seeking a seasoned Air Freight Operations Lead to oversee import and export activities, ensuring efficient daily operations and high service levels. You will drive performance, cost control, and process improvements while leading a high-performing team across multiple regions.

You will manage relationships with customers and airlines, ensure ISO/SOP compliance, and guide the department to meet revenue and profitability targets in a dynamic global logistics environment.

Qualifications

• Knowledge of air freight import/export procedures and documentation.
• Proven leadership and people management skills.
• Strong customer service, communication and negotiation skills.

Responsibilities

• Oversee all Air Freight import and export operations and ensure smooth and efficient daily operations.
• Lead the Air Operations team to achieve operational, service and business objectives.
• Monitor departmental performance, productivity and operational KPIs.
• Ensure compliance with company policies, SOPs, ISO requirements and relevant regulations.
• Identify operational issues and implement effective corrective and preventive actions.
• Drive continuous improvement to enhance efficiency, service quality and productivity.
• Maintain strong relationships with key customers, airlines, overseas Dimerco stations, agents and business partners.
• Act as the escalation point for major operational issues and customer complaints.
• Lead, motivate and develop the Air Freight Operations team.
• Monitor operational costs and identify opportunities for cost improvement.

Skills

Air Freight knowledge

Leadership

Customer service

Communication

Cost control

Microsoft Office

Languages: English & Malay

Education

Diploma/Degree in Logistics, Transportation, Supply Chain Management

Tools

Freight forwarding systems

MS Office

Job description

Dimerco is seeking a seasoned Air Freight Operations Lead to oversee import and export activities, ensuring efficient daily operations and high service levels. You will drive performance, cost control, and process improvements while leading a high-performing team across multiple regions.

You will manage relationships with customers and airlines, ensure ISO/SOP compliance, and guide the department to meet revenue and profitability targets in a dynamic global logistics environment.