Account Manager (BFSI/Logistics & Transportation/Retail)

Maxis Broadband Sdn Bhd; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Benefits offered by this job

Medical

Education support

Loans

Dental

Phone bill allowance

Mobile phone subsidy

Job summary

Maxis Broadband Sdn Bhd is seeking a results-driven account management professional to grow revenue within existing customer bases. You will lead account plans, negotiate contracts, and collaborate with internal teams to ensure high customer satisfaction and retention.

The role emphasizes proactive risk identification, performance tracking against KPIs, and strong stakeholder communication across Sales, Marketing, Product and Support. Proven CRM experience is essential.

Qualifications

• Minimum 5–7 years of experience in key account management in sales.
• Good working knowledge of using CRM system.
• Ability to influence and lead in a fast-paced environment.

Responsibilities

• Identify and pursue opportunities for upselling and cross-selling existing accounts.
• Develop and execute account plans to achieve revenue targets and strategic objectives for each account.
• Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.
• Monitor account performance against KPIs and address potential issues proactively.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Prepare reports on account status, performance and forecasts.

Job description

Why does this job exist and why is it critical?

Account Growth & Revenue

Identify and pursue opportunities for upselling and cross-selling additional products or services within existing accounts.

Develop and execute account plans to achieve revenue targets and strategic objectives for each assigned account.

Negotiate contracts and agreements to maximise profitability while ensuring customer satisfaction.

Monitor account performance against KPIs and proactively address any potential issues.

Customer Satisfaction & Retention

Ensure high levels of customer satisfaction by addressing customer queries, issues, and requests in a timely and effective manner.

Act as an internal advocate for the customer, collaborating with internal teams (e.g., Support, Product, Operations) to resolve issues and improve the customer experience.

Proactively identify potential risks to customer retention and implement strategies to mitigate them.

Gather customer feedback and insights to inform product development and service delivery.

Communication & Reporting

Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders.

Prepare reports on account status, performance, and forecasts.

Keep accurate records of customer interactions and account activities in the CRM system.

Internal Collaboration

Collaborate closely with Sales, Marketing, Product, Support, and other internal teams to ensure seamless service delivery and customer success.

Share customer insights and market feedback with relevant departments.

What do you need to have for this role?

Ideal candidate should be with minimum 5 – 7 years of experience in key account management in sales

Good working knowledge in using CRM system

Ability to influence and successfully lead in a fast-paced environment

Dynamic builder of relationships with key customers and operations

Hirer responsiveness Salary match Number of applicants

Telecommunications & Internet Service Providers 1,001-5,000 employees

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

We are the leading integrated telco in Malaysia, connecting people and businesses to a world of possibilities. Tomorrow Begins Today as we make aspiration achievable today with reliable connectivity and simple experiences.

We deeply believe that the key element to our success has always been our people. To realize our shared vision to become Malaysia's leading integrated telco, we have embedded the language of commitment, performance and possibilities to embody our culture values.

We embrace an innovative and digital-first mindset which our people thrive on, helping them realise their potential and contribute their unique skills to create amazing products and services for our customers.

Perks and benefits Medical Education support Loans Dental Phone Bill Allowance, Mobile Phone Subsidy, Additi