Global 24x7 IDC Operations Lead

Titanicom Tech Limited; Johor Bahru; On-site; MYR 112,000 - 201,000; Full time

Job summary

Titanicom Tech Limited seeks an Overseas IT Operations Expert (Based JB) to manage 24x7 IDC data center duties, respond to incidents, and optimize IT operations. You will lead cross-functional teams, coordinate projects, and ensure adherence to SOPs and SLAs.

The role requires a bachelor’s degree, 5+ years in data center environments, and strong bilingual communication. Based in Johor Bahru, the position emphasizes risk analysis and process improvement across sites.

Qualifications

• Bachelor’s degree or above in Core Technology Disciplines, Management & Information Systems or related disciplines.
• Minimum 5 years of working experience, including in data center are preferred.
• Proficient in incident analysis, driving optimization measures, strong team management ability.
• Skilled in cross-team and cross-cultural communication.
• Fluent in bilingual communication capabilities; proficiency in local language for work communication is a plus.

Responsibilities

• Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements.
• Lead team to improve stability and efficiency while reducing risks; coordinate projects and cross-team collaboration.
• Be familiar with ticketing system and master SOPs; independently complete tickets and assist others in complex troubleshooting.
• Analyze and coordinate related teams to handle non-standard scenarios.
• Capable of managing and optimizing IDC data center operations and processes.

Skills

Incident analysis

Optimization measures

Team management

Cross-team communication

Project coordination

Bilingual communication

Education

Bachelor’s degree or above in Core Technology Disciplines, Management & Information Systems

Tools

Ticketing system

SLA adherence

Project management tools

Job description

Titanicom Tech Limited seeks an Overseas IT Operations Expert (Based JB) to manage 24x7 IDC data center duties, respond to incidents, and optimize IT operations. You will lead cross-functional teams, coordinate projects, and ensure adherence to SOPs and SLAs.

The role requires a bachelor’s degree, 5+ years in data center environments, and strong bilingual communication. Based in Johor Bahru, the position emphasizes risk analysis and process improvement across sites.