Data Center Operations & Incident Lead

TITANICOM TECH LIMITED; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

TITANICOM TECH LIMITED is seeking a seasoned Data Center Operations Manager in Kuala Lumpur to lead O&M activities, manage incidents, and optimize data center performance. The role requires deep knowledge of IDC facility systems and robust risk management capabilities.

You will guide the infrastructure team, implement MOPs for changes, and drive improvements in monitoring, security, and availability to ensure smooth 24/7 operations within Malaysia and across regions.

Qualifications

• Over 5 years of relevant working experience in data center operations and facilities.
• Solid understanding of IDC operations and data center facility systems.
• Familiar with IDC facility construction standards and architectural design.

Responsibilities

• Manage data center infrastructure operations and respond to O&M incidents.
• Organize and manage the infrastructure O&M team, establish duty and emergency response mechanisms, ensure compliance with standards.
• Maintain infrastructure operation logs, ensure data accuracy and submit reports on time.
• Respond to infrastructure incidents, coordinate troubleshooting and recovery, complete root cause analysis.
• Troubleshoot data center infrastructure including power, HVAC and low-voltage systems; lead post-incident reviews.

Skills

5+ years experience

Data center facilities

IDC operations

incident troubleshooting

risk management

team management

cross-cultural collaboration

communication

Job description

TITANICOM TECH LIMITED is seeking a seasoned Data Center Operations Manager in Kuala Lumpur to lead O&M activities, manage incidents, and optimize data center performance. The role requires deep knowledge of IDC facility systems and robust risk management capabilities.

You will guide the infrastructure team, implement MOPs for changes, and drive improvements in monitoring, security, and availability to ensure smooth 24/7 operations within Malaysia and across regions.