Global IT Operations Lead - 24x7 Data Center (KL)

Titanicom Tech Limited; Kuala Lumpur; On-site; MYR 100,000 - 180,000; Full time

Job summary

Titanicom Tech Limited is seeking an Overseas IT Operations Expert based in Kuala Lumpur to manage 24x7 IDC operations, respond to incidents, and optimize EOP/SOP processes. The role requires strong team leadership, risk analysis, and cross-cultural communication in a multinational environment.

Candidates should have 5+ years in data center operations, fluency in bilingual communication, and a solid background in incident analysis and project coordination.

Qualifications

• Bachelor’s degree or above in Core Technology Disciplines, Management & Information Systems or related disciplines.
• Minimum 5 years of working experience, including in data center are preferred.
• Proficient in incident analysis, driving optimization measures, strong team management ability.
• Skilled in cross-team and cross-cultural communication; establish collaboration mechanisms.
• Fluent in bilingual communication capabilities; proficiency in local language for work communication is a plus.

Responsibilities

• As required by Alibaba Cloud, manage and participate in team execution of 24x7 or 5x8 IDC data center duty.
• Respond to incidents and execute work orders, including temporary tasks, in accordance with SLA requirements.
• Understand IT operations work and related processes; perform risk analysis, establish risk control measures, and optimize EOP and SOP processes.
• Be familiar with the ticketing system, master SOP procedures, and execute them; independently complete all tickets and support complex troubleshooting.
• Lead the team to improve stability and efficiency while reducing risks; coordinate projects and drive cross-team collaboration.

Skills

Incident analysis

Cross-team communication

Team management

Project coordination

IT operations familiarity

Education

Bachelor’s degree or above in Core Technology Disciplines, Management & Information Systems or related disciplines

Tools

Ticketing system

Project management tools

Job description

Titanicom Tech Limited is seeking an Overseas IT Operations Expert based in Kuala Lumpur to manage 24x7 IDC operations, respond to incidents, and optimize EOP/SOP processes. The role requires strong team leadership, risk analysis, and cross-cultural communication in a multinational environment.

Candidates should have 5+ years in data center operations, fluency in bilingual communication, and a solid background in incident analysis and project coordination.