General Manager - Golf Club

Swiss-Garden International Hotels, Resorts & Inns (A member of OSK Group); Perak; On-site; MYR 250,000 - 400,000; Full time

Job summary

Swiss-Garden International Hotels, Resorts & Inns in Damai Laut, Perak, seeks an experienced General Manager - Golf Club to lead all golf club operations within the resort.

You will drive guest satisfaction, revenue generation, and operational excellence, overseeing course maintenance, staff, and partner relations while aligning with the resort’s standards and OSK Group expectations.

Qualifications

• 8–10+ years of progressive management experience in golf club operations, hospitality, or sports and recreation management.
• Proven track record of managing a golf facility or similar leisure operation with revenue growth.
• Strong financial acumen with budgeting, financial analysis, and P&L management.
• Excellent leadership and people management skills to build high-performing teams.
• In-depth knowledge of golf course operations, maintenance standards, membership models, and guest service protocols.

Responsibilities

• Oversee daily operations of the golf club, including course maintenance, pro shop, and facilities.
• Develop and implement strategic plans to enhance profitability and guest satisfaction.
• Manage budgeting, forecasting, and cost-control measures to meet revenue targets.
• Recruit, train, and supervise golf club staff across departments.
• Develop marketing strategies to attract new members and guests while retaining existing patrons.

Skills

Golf club operations

Budgeting & P&L

Team leadership

Guest service

Relationship building

English fluency

Education

Hospitality management degree

Tools

POS systems

Booking management platforms

Job description

About us Swiss-Garden International Hotels, Resorts & Inns, a member of the OSK Group, is a premier hospitality provider committed to delivering exceptional experiences across our portfolio of luxury properties. With a reputation for excellence in service, world-class facilities, and outstanding customer care, we create memorable moments for our guests whilst maintaining the highest standards of operational integrity. Our properties are designed to provide sophisticated comfort and entertainment, and we pride ourselves on fostering a culture of professionalism, innovation, and employee development.

About the role We are seeking an experienced General Manager - Golf Club to join our team at our prestigious property in Damai Laut, Perak. This is a full-time position that offers a unique opportunity to lead and oversee all aspects of golf club operations within our resort environment. As General Manager, you will hold strategic responsibility for the golf club's performance, guest satisfaction, revenue generation, and operational excellence. This role is pivotal in ensuring the golf facility enhances the overall guest experience and contributes significantly to the resort's reputation and financial objectives.

Key responsibilities

• Oversee all daily operations of the golf club, including course maintenance, pro shop management, and facility upkeep to the highest standards
• Develop and implement strategic business plans to enhance profitability, market positioning, and member and guest satisfaction
• Manage budgeting, financial forecasting, and cost control measures to ensure efficient resource allocation and achievement of revenue targets
• Recruit, train, supervise, and motivate golf club staff, including groundskeepers, pro shop personnel, and guest services teams
• Establish and maintain service standards that align with Swiss-Garden's reputation for excellence and ensure consistent delivery of quality experiences
• Develop and execute marketing strategies to attract new members and guests whilst retaining existing patrons
• Liaise with resort management and other departments to ensure seamless integration of golf services within the broader guest experience
• Manage golf course scheduling, tee times, tournaments, and special events to maximise utilisation and revenue
• Ensure compliance with health and safety regulations, environmental standards, and all company policies and procedures
• Monitor industry trends, guest feedback, and competitor activities to identify opportunities for improvement and innovation

What we're looking for

• Minimum 8-10 years of progressive management experience in golf club operations, hospitality, or sports and recreation management
• Proven track record of successfully managing a golf facility or similar leisure operation with demonstrated revenue growth and operational efficiency
• Strong financial acumen with experience in budgeting, financial analysis, and profit and loss management
• Excellent leadership and people management skills with the ability to build and develop high-performing teams
• In-depth knowledge of golf course operations, including maintenance standards, membership models, and guest service protocols
• Outstanding customer service orientation and ability to build strong relationships with members, guests, and stakeholders
• Proficiency in relevant management software and systems, including point-of-sale systems and booking management platforms
• Strong communication and interpersonal skills with fluency in English; additional language skills are advantageous
• Strategic thinking capability combined with meticulous attention to detail and problem-solving abilities
• Certification or qualification in hospitality management, golf club management, or a related field is preferred
• Experience working within a resort or hotel environment is advantageous

What we offer

At Swiss-Garden International Hotels, Resorts & Inns, we are committed to supporting the professional growth and personal wellbeing of our team members. We offer a competitive compensation package commensurate with experience and qualifications. Our benefits include opportunities for career advancement within our expanding portfolio of properties, participation in training and professional development programmes, and access to our employee wellness initiatives. We foster a collaborative work environment that values innovation, rewards excellence, and celebrates the contributions of our team. As a member of the OSK Group, you will benefit from the stability and resources of an established, respected organisation. We are committed to creating an inclusive workplace and welcome applications from all qualified candidates.

Swiss-Garden International Hotels, Resorts & Inns is a home-grown hospitality brand under the OSK Group, a conglomerate with diversified business interests in property development, construction and financial services.

Established in 1991, we manage and operate a portfolio of hospitality properties, with a combined room inventory of over 1,900 guestrooms and an award-winning 18-hole golf course.

Ideally located, our contemporary-style hotels provide exquisite culinary experiences, team building programs, beach weddings and MICE facilities cater up to 1,000 guests.

Our brand exudes warm hospitality with a quest to attain service excellence. Find out more about us at www.swissgarden.com.