Gateway Operations Agent

DHL Express; Sepang; On-site; MYR 42,000 - 62,000; Full time

Benefits offered by this job

Strong career support in an международ

Job summary

DHL Express in Malaysia is seeking a hands-on Operations Assistant to support at the gateway, ensuring timely pick-up and delivery of customer shipments and proper documentation.

You will work with drivers and sub-contractors, handle sorting, loading, and security procedures, and contribute to a compliant, efficient service centre.

Qualifications

• SPM or equivalent minimum.
• Good spoken and written English and Bahasa Malaysia.
• Valid Driving License and Forklift License preferred.

Responsibilities

• Provide operational management and support at gateway to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
• Assist with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, and accepting/securing over-the-counter payments.
• Dispatch pick-up and delivery information in a timely and efficient manner; arrange daily pick-up schedules.
• Process inbound material upon arrival and ensure material available to couriers and secured per Security policy.
• Process outbound material according to latest processes and procedures.
• Carry out any administrative task required for the Service Centre.
• Assist in ensuring operational practices and procedures are carried out effectively.
• Work with sub-contractors ensuring all activities are timely and meet service standards.

Skills

English proficiency

Bahasa Malaysia proficiency

Education

SPM or equivalent

Job description

OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

• Provide operational management and support at gateway to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures
• Process outbound material according to the latest processes and procedures
• Carry out any administrative task that is required for the Service Centre
• Assist in ensuring operational practices and procedures are carried out effectively
• Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• At least SPM or equivalent and above
• Good Spoken and Written in English and Bahasa Malaysia.
• Possess valid Driving License and Forklift License (Preferably).

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program

Do you see a personal challenge in these versatile and responsible tasks?