Gateway Operations Agent

Joinimagine; Sepang; On-site; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Career growth

International environment

Benefits program

Job summary

DHL Group in Malaysia is seeking a detail-oriented Operations Associate to support gateway activities, manage pickup and delivery processes, and ensure accurate shipment documentation. You will coordinate with sub-contractors and internal teams to maintain service standards in a dynamic cross-border logistics environment.

The role requires basic education, English and Bahasa Malaysia proficiency, and optional forklift and driving licenses.

Qualifications

• Creative and empathetic problem solver.
• Minimum SPM or equivalent.
• Proficient in English and Bahasa Malaysia.
• Possession of Driving License and Forklift License preferred.

Responsibilities

• Provide operational management and support at gateway to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures
• Process outbound material according to the latest processes and procedures
• Carry out any administrative task that is required for the Service Centre
• Assist in ensuring operational practices and procedures are carried out effectively
• Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

Skills

Ingenuity

Creativity

Empathy

English & Bahasa Malaysia

Education

SPM or equivalent

Tools

Driving License

Forklift License

Job description

OUR TACKLE FOR QUALITY AND GREAT SERVICE. THIS WILL IMRPOVE THE LIFE OF OUR CUSTOMERS

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills and experience.

YOUR TASKS

• Provide operational management and support at gateway to ensure efficient and timely pick-up and delivery handling of customer materials and shipments.
• Assists with operational procedures including sorting, loading/unloading activities, shipment processing and documentation, manifesting, bagging, sending shipment status information, and accepting/securing over-the-counter payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• Process inbound material upon arrival and make sure material is available to the couriers and that material not going out for delivery is secured according to the Security policy and procedures
• Process outbound material according to the latest processes and procedures
• Carry out any administrative task that is required for the Service Centre
• Assist in ensuring operational practices and procedures are carried out effectively
• Work with sub-contractors ensuring all activities are being carried out timely and meet service standards

YOUR PROFILE

• Exhibits an exceptional degree of ingenuity, creativity, resourcefulness and empathy.
• At least SPM or equivalent and above
• Good Spoken and Written in English and Bahasa Malaysia.
• Possess valid Driving License and Forklift License (Preferably).

OUR OFFER

• Strong career support in an international environment
• Great culture and colleagues
• Multifarious benefit program