Internship For Customer Care

Joinimagine; Kuala Lumpur; On-site; MYR 30,000 - 42,000; Full time

Benefits offered by this job

Great culture

Benefits program

Career development

Job summary

DHL Group in Kuala Lumpur is seeking an entry-level Certified International Specialist to support daily customer service tasks and help improve processes. You will respond to inquiries, update trackers, and assist with administrative duties while collaborating with Supervisors on improvement initiatives.

Ideal candidates have strong English writing, empathy, and a proactive learning mindset to thrive in an international environment and fast-paced setting.

Qualifications

• Candidates should draft clear responses in English.
• Demonstrate empathy, patience and problem solving mindset.
• Ability to learn quickly and adapt to a dynamic environment.

Responsibilities

• Respond to day-to-day customer inquiries and update trackers.
• Assist with administrative tasks and documentation.
• Collaborate with Supervisors on process improvements and automation.

Skills

English proficiency

Empathy

Patience

Problem solving

Adaptability

Collaboration

Tools

Microsoft Office

Job description

YOU TACKLE FOR QUALITY AND GREATE SERVICE. THIS WILL IMPROVE THE LIFE OF OUR CUSTOMERS.

Would you like to become part of the world’s most international company?

A company that pioneered cross-border express delivery in 1969 and is now active in more than 220 countries and territories worldwide. Do you want to be part of a company that connects people worldwide? And the more people we connect, the better life will be on our planet.

Do you want to make a difference? Then come to our Insanely Centric Team and become a Certified International Specialist!

We are committed to equal opportunity and reject any forms of discrimination. The basis for employee selection at DHL Group is qualification, performance, skills, and experience.

YOUR TASKS

• Help with day-to-day tasks like responding to customer inquiries, updating trackers, and assisting with admin tasks.
• Work together with the Supervisors on process improvement or automation.

YOUR PROFILE

• Strong written and verbal English proficiency with the ability to draft clear responses.
• Empathy, patience, and a problem-solving mindset.
• Proficiency in Microsoft Office and basic reporting.
• Willingness to learn quickly and adapt to a dynamic working environment.
• Ability to work collaboratively with cross-functional teams and follow guidance.

OUR OFFER

• Great culture and colleagues.
• Multifarious benefit program.
• Strong career support in an international environment.
• Provide exposure to customer service operations, communication skills, and SLA management.
• Build a pool of potential future hires who already understand our processes.